ThousandEyes incident

Service Degradation Affecting Support Case Creation

Notice Resolved View vendor source →

ThousandEyes experienced a notice incident on June 23, 2026, lasting 2d 17h. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2026, 10:10 PM UTC
Resolved
Jun 26, 2026, 03:48 PM UTC
Duration
2d 17h
Detected by Pingoru
Jun 23, 2026, 10:10 PM UTC

Update timeline

  1. identified Jun 23, 2026, 10:10 PM UTC

    Customers may encounter an error when attempting to open support tickets through the web application. As a workaround, please submit technical support cases via email at [email protected] or through the chat. Our team is currently working on a fix.

  2. monitoring Jun 24, 2026, 04:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 26, 2026, 03:48 PM UTC

    This incident has been resolved.