ThousandEyes incident

Service Degradation Affecting Event Detection Summarization in US1 & US2 Regions

Minor Resolved View vendor source →

ThousandEyes experienced a minor incident on April 1, 2026 affecting Event Detection, lasting 18h 57m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 08:20 PM UTC
Resolved
Apr 02, 2026, 03:18 PM UTC
Duration
18h 57m
Detected by Pingoru
Apr 01, 2026, 08:20 PM UTC

Affected components

Event Detection

Update timeline

  1. identified Apr 01, 2026, 08:20 PM UTC

    Summary: An issue has been observed impacting the Summarize Recurrence feature in Event Detection starting at 03:20 am UTC on April 1st, 2026. Impact: Customers may experience problems generating summaries of events on the Event Detection page specifically in the US1 and US2 regions. Status: The Engineering team is actively working on a fix to resolve this issue.

  2. monitoring Apr 02, 2026, 03:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 02, 2026, 03:18 PM UTC

    This incident has been resolved.