Cloud and Enterprise Agents showing DNSSEC failures.
Affected: Cloud and Enterprise Agents: Data ingressAgent Configuration and Data Collection
ThousandEyes Outage History
ThousandEyes degraded · 4 active incidents View live status →ThousandEyes had 70 outages in the last 2 years totaling 2066h 18m of downtime — averaging 2.9 incidents per month.
There were 70 ThousandEyes outages since October 9, 2025 totaling 2066h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.
(FedRAMP) Usage and billing page data may experience delays
Affected: ThousandEyes Platform and API
Timeline · 3 updates
- investigating Oct 09, 2026, 08:14 PM UTC
ThousandEyes for Government (FedRAMP) Usage and billing page data may show stale data for some customers
- monitoring Oct 10, 2026, 12:14 AM UTC
A fix has been implemented and we are monitoring the results. The usage data is reflecting now correctly, no more customer impact
- resolved Oct 12, 2026, 11:15 PM UTC
This incident has been resolved.
Service Degradation Affecting Test Views Load Times
Affected: Test data availability
Timeline · 4 updates
- investigating Oct 09, 2026, 07:32 AM UTC
Starting at 06:05 UTC on October 9, 2026, customers using Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views may experience slow page loading or temporary timeouts due to elevated latency in backend data retrieval. Scheduled test executions, agent data collection, and alert evaluations remain fully operational. Our engineering team is actively investigating the issue, and we will share our next update in another 30 minutes (or as soon as new information becomes available).
- identified Oct 09, 2026, 08:03 AM UTC
We have identified the cause of the backend latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views. Latency levels have subsided and response times across all views are returning to standard baseline.
- monitoring Oct 09, 2026, 08:59 AM UTC
The increased latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views subsided around 07:06 UTC, and performance across all views has remained stable since. We are currently monitoring platform and system performance to confirm full stability before resolving the incident
- resolved Oct 10, 2026, 03:48 AM UTC
This incident has been resolved.
Service degradation affecting ThousandEyes Platform Views
Affected: Embedded WidgetsEndpoint Agent Views
Timeline · 5 updates
- investigating Oct 05, 2026, 09:57 AM UTC
Customers accessing views across the ThousandEyes platform may experience errors loading test and agent metadata, or observe views reporting that no data is available. Test execution and raw data ingestion remain operational, but data visualization in the web UI is currently impacted across query timeframes
- identified Oct 05, 2026, 10:07 AM UTC
The cause of the issue has been identified, and corrective action has been taken. Service recovery is currently in progress, and platform performance is improving. Customers may continue to experience brief delays or errors while loading views as systems fully restore. We are closely monitoring the recovery and will provide another update shortly.
- monitoring Oct 05, 2026, 10:26 AM UTC
A fix has been implemented, and platform services have been restored. All ThousandEyes views are loading data as expected. Our engineering team is continuing to monitor platform performance to ensure ongoing stability.
- monitoring Oct 05, 2026, 10:51 AM UTC
Platform services remain stable and all views continue to load data normally following the implemented fix. Our engineering and operations teams are actively monitoring performance to ensure continued reliability. A final update will be provided once full recovery is confirmed.
- resolved Oct 05, 2026, 06:23 PM UTC
This incident has been resolved.
Service Degradation Affecting Internet Insights Application Outages
Affected: Internet Insights collection and processing
Timeline · 4 updates
- investigating Sep 24, 2026, 06:12 PM UTC
Summary The Internet Insights “Views” timeline is unresponsive and/or not displaying the topology of recent application outages. Status Our engineering team is actively working to resolve this issue. We will provide updates as soon as more information becomes available.
- investigating Sep 24, 2026, 09:13 PM UTC
We are continuing to investigate this issue.
- investigating Sep 25, 2026, 12:05 AM UTC
Issue has been resolved.
- resolved Sep 25, 2026, 12:05 AM UTC
This incident has been resolved.
Issues with Custom Webhook Integrations
Affected: Webhook and Integrations
Timeline · 3 updates
- investigating Sep 11, 2026, 02:12 PM UTC
Customers may encounter errors when editing Custom Webhook integrations. Custom Webhook functionality itself is not affected. We are investigating the issue
- monitoring Sep 11, 2026, 02:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2026, 04:39 PM UTC
This incident has been resolved.
Degradation in BGP Private Monitors in US1 Region
Affected: Private BGP Collection & Processing
Timeline · 2 updates
- investigating Sep 08, 2026, 05:01 AM UTC
US1 region customers with BGP private collectors might experience BGP session disconnections
- resolved Sep 08, 2026, 11:18 AM UTC
Issue affecting BGP Private Collector peering in the US1 region has been identified and resolved.
Service Degradation Affecting Internet Insights Provider Intelligence
Affected: Internet Insights collection and processing
Timeline · 3 updates
- identified Aug 26, 2026, 04:52 PM UTC
Summary: We are currently investigating a service degradation affecting Internet Insights Provider Intelligence, which began at 01:00 UTC on August 26th. Impact: Customers may be unable to view the latest hourly Provider Intelligence metrics. While performance data for 30-day, 90-day, and 180-day views remains accessible, users may experience delays in data updates for these views as well. Status: Our engineering team is actively working to resolve this issue. We will provide updates as soon as more information becomes available. ThousandEyes support is available 24 hours a day. If you have questions or require further assistance, please initiate a chat within app.thousandeyes.com to connect with a support engineer, or email [email protected].
- monitoring Aug 26, 2026, 08:24 PM UTC
After applying a fix, hourly Provider Intelligence metrics are once again available. Our engineering team is currently backfilling the data for the duration of the incident to ensure complete visibility.
- resolved Aug 26, 2026, 09:31 PM UTC
This incident has been resolved.
Investigating Possible Degradation of the Chat with Support
Affected: Platform AvailabilityCustomer Success Chat
Timeline · 3 updates
- investigating Aug 26, 2026, 08:44 AM UTC
Customers may encounter an error when accessing Chat with Support from the Contact Support page in the ThousandEyes application. It may remain in a loading state and fail to open. As a temporary workaround, please refresh the page. ThousandEyes Engineering team is investigating the issue.
- monitoring Aug 26, 2026, 09:04 PM UTC
A fix has been deployed, and we are monitoring the results. Please log out of ThousandEyes and log back in before starting a new chat. This ensures the update takes effect.
- resolved Aug 27, 2026, 03:57 PM UTC
This incident has been resolved.
Investigating possible degradation of the Support Page
Affected: Platform AvailabilityCustomer Success Chat
Timeline · 5 updates
- investigating Aug 25, 2026, 09:00 AM UTC
Customers may encounter an error when accessing the Contact Support page within the ThousandEyes application. ThousandEyes Engineering teams are investigating the issue. Please send an email to our Support team at [email protected] to open a new case
- investigating Aug 25, 2026, 07:42 PM UTC
We are continuing to investigate this issue.
- identified Aug 25, 2026, 11:33 PM UTC
We have identified the issue preventing access to the Contact Support page. ThousandEyes Engineering is actively deploying a fix to affected regions.
- monitoring Aug 25, 2026, 11:47 PM UTC
ThousandEyes Engineering has remediated the issue for customers accessing the Contact Support page. Functionality is restored and we will continue to monitor.
- resolved Aug 27, 2026, 04:11 PM UTC
This incident has been resolved.
(FedRAMP) Possible Delayed or Incorrect Sensitivity Alerts
Affected: Alerts and Notifications
Timeline · 1 update
- resolved Aug 21, 2026, 08:40 PM UTC
Between 8/20/26 at 17:50 UTC and 8/21/26 at 18:50 UTC, alerts configured with dynamic baselines or sensitivity conditions may be delayed or sent incorrectly.
Service Degradation Affecting Logins in EU Region
Affected: Platform Availability
Timeline · 4 updates
- investigating Aug 21, 2026, 08:19 AM UTC
Starting at 07:15 UTC, some users in the EU1 region are unable to login. API requests are unaffected. We are investigating the issue
- identified Aug 21, 2026, 08:35 AM UTC
A fix has been implemented and we are seeing signs of recovery. We are monitoring the results.
- monitoring Aug 21, 2026, 09:00 AM UTC
Monitoring confirms the fix has been successful and users can login. We will continue to monitor.
- resolved Aug 22, 2026, 01:23 AM UTC
This incident has been resolved.
Delays in Network & App Synthetics Alerts
Affected: Alert processing
Timeline · 4 updates
- investigating Aug 20, 2026, 07:28 AM UTC
Starting at 8/20/26 at 3:15 AM UTC, users may have seen some delays in triggering Network & App Synthetics alerts or clearing existing Network & App Synthetics alerts. We are currently investigating this issue
- identified Aug 20, 2026, 08:20 AM UTC
We have identified the issue and implemented mitigation steps. We expect the system to return to normal within the next hour and are continuing to monitor recovery.
- monitoring Aug 20, 2026, 11:08 AM UTC
The issue is successfully mitigated. All services have returned to normal operation and are performing as expected. We will continue to monitor the systems closely to ensure ongoing stability.
- resolved Aug 20, 2026, 11:46 AM UTC
This issue has been resolved. All services have returned to normal operation and are performing as expected.
Service degradation affecting Endpoint scheduled tests
Affected: Endpoint Agents: Test assignment and configuration controller
Timeline · 2 updates
- investigating Aug 09, 2026, 06:01 AM UTC
We are currently investigating this issue to determine if users are experiencing delays with Endpoint scheduled tests. We will update this announcement if a service degradation is identified.
- resolved Aug 09, 2026, 06:35 AM UTC
The incident has been resolved
Service Degradation Affecting Logins in US Regions
Affected: Platform Availability
Timeline · 3 updates
- identified Aug 07, 2026, 02:13 PM UTC
Summary: We are investigating intermittent delays and login failures affecting a subset of users authenticating in our US regions since approximately 12:07 UTC. We have identified a degradation in our identity services and are working to resolve it. Impact: Users may experience delays or issues when logging into the ThousandEyes platform in the US1 and US2 regions. Status: Our engineering team is working to resolve this issue. We will provide further updates as they become available. ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email [email protected] if you have any questions.
- monitoring Aug 07, 2026, 02:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 12, 2026, 11:58 AM UTC
The incident has been resolved
Issues with Dashboard Widgets in the US1 Region
Affected: Reports and Dashboards
Timeline · 4 updates
- investigating Jul 23, 2026, 01:48 PM UTC
Dashboard widgets are not showing the last 30 minutes of data for the Endpoint Scheduled Tests data source in US1. We are investigating the issue.
- monitoring Jul 23, 2026, 02:40 PM UTC
The display of data in Dashboard widgets for the Endpoint Experience Scheduled Tests data source in US1 is delayed by approximately 20 minutes. Data processing has resumed, and widgets are expected to be up to date by Jul 23rd at 14:40 UTC.
- monitoring Jul 23, 2026, 02:52 PM UTC
Data availability has been restored and we are monitoring the system.
- resolved Jul 23, 2026, 04:57 PM UTC
This incident has been resolved.
Service degradation affecting Dashboards in US2 Region
Affected: Reports and Dashboards
Timeline · 2 updates
- monitoring Jul 21, 2026, 03:05 PM UTC
Summary We have identified an issue causing delays in displaying Endpoint Experience Local Network data within Dashboards in the US2 Region, beginning at 14:00 UTC. Impact Users may experience delays in data updates for dashboard widgets showing Endpoint Experience Local Network metrics. Status Our engineering team has applied a fix, and we are currently monitoring the environment to ensure full service restoration.
- resolved Jul 22, 2026, 04:44 PM UTC
This incident has been resolved.
Cloud and Enterprise Agent Data Delays in EU1
Affected: Alert processingAPI AvailabilityTest data availabilityNotification dispatchingWebhook and IntegrationsEmail notificationsConfiguration and ManagementUsage and Billing
Timeline · 6 updates
- investigating Jul 15, 2026, 10:51 PM UTC
Starting 22:10 UTC we have identified a hardware issue in the EU region causing issues receiving and displaying data for Cloud and Enterprise Agent tests. Our team is investigating and working on remediation. Alerts and visualization of data may be delayed
- investigating Jul 15, 2026, 10:52 PM UTC
We are continuing to investigate this issue.
- investigating Jul 15, 2026, 10:53 PM UTC
We are continuing to investigate this issue.
- investigating Jul 15, 2026, 11:25 PM UTC
Cloud and Enterprise Agent data continues to be intermittently delayed for visualization, API, and alerting. We are continuing to investigate and work on mitigation.
- monitoring Jul 15, 2026, 11:59 PM UTC
Cloud and Enterprise Agent data is correctly ingesting without delays. All services are operating normally and we continue to monitor.
- resolved Jul 16, 2026, 12:17 AM UTC
This incident has been resolved
Delays in Endpoint test data in US1 region.
Affected: Endpoint Agents: Data submission collector
Timeline · 3 updates
- identified Jul 11, 2026, 02:42 PM UTC
Delays in Endpoint test data in US1 region Impact: Endpoint test data is delayed in platform on the US1 region. Start Time: Jul 11, 2026, 14:58 PM UTC
- monitoring Jul 11, 2026, 03:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 11, 2026, 04:59 PM UTC
This incident has been resolved.
Ongoing issues in South Korea (SK Telecom - AWS Wavelength)
Affected: Data Centers: APAC
Timeline · 2 updates
- investigating Jul 09, 2026, 11:57 AM UTC
Ongoing outage Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-07-09 02:00:00 UTC Affected Cloud Agents: - Daejeon, South Korea (SK Telecom - AWS Wavelength) - Seoul, South Korea (SK Telecom - AWS Wavelength)
- resolved Aug 06, 2026, 11:38 AM UTC
https://status.thousandeyes.com/incidents/2yf1r9hs84j2
Service Degradation Affecting Dashboards Visualization in US2 Region
Affected: Reports and Dashboards
Timeline · 3 updates
- identified Jul 08, 2026, 07:40 PM UTC
Summary We are currently investigating a possible degradation impacting dashboards in US2 Region Impact Customers may experience delays in displaying data for dashboards in the US2 Region for the following sources: Endpoint Agents - Dynamic Tests
- monitoring Jul 08, 2026, 08:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 08, 2026, 09:53 PM UTC
This incident has been resolved.
Issues with login to the ThousandEyes platform in US1 and US2 regions
Affected: Platform AvailabilityAPI AvailabilitySAML/SSO
Timeline · 5 updates
- investigating Jul 08, 2026, 03:28 PM UTC
We are investigating the issue affecting login to the ThousandEyes platform. EU customer are not impacted.
- investigating Jul 08, 2026, 03:41 PM UTC
We are continuing to work on a fix for this issue
- monitoring Jul 08, 2026, 04:03 PM UTC
A fix has been implemented and we are monitoring the results. Users should now be able to authenticate correctly and the team is continuing work on mitigation.
- monitoring Jul 08, 2026, 04:26 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 08, 2026, 07:29 PM UTC
This incident has been resolved.
Ongoing issues in Chennai, India
Affected: Data Centers: APACCloud and Enterprise Agents: Test assignment and configuration controllerCloud and Enterprise Agents: Data ingress
Timeline · 2 updates
- investigating Jul 02, 2026, 03:27 PM UTC
Several Cloud Agents in Chennai, India, are currently experiencing a service outage due to an emergency data center migration. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter. Start time: 2026-07-02 09:00:00 UTC Affected Cloud Agents: Chennai, India (JIO) Chennai, India - IPv6 (JIO) Chennai, India (Vodafone Idea) Chennai, India - IPv6 (Vodafone Idea) Chennai, India (Bharti Airtel) Chennai, India - IPv6 (Bharti Airtel). We are working on these issues.
- resolved Aug 06, 2026, 12:16 PM UTC
This incident has been resolved.
Ongoing issues in Chennai, India (Reliance)
Affected: Data Centers: APACCloud and Enterprise Agents: Test assignment and configuration controllerCloud and Enterprise Agents: Data ingress
Timeline · 2 updates
- investigating Jul 01, 2026, 12:38 PM UTC
Cloud Agent in Chennai, India (Reliance) is currently experiencing a service outage due to an emergency data center migration. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-07-01 09:00:00 UTC Affected Cloud Agents: Chennai, India (Reliance) Chennai, India - IPv6 (Reliance)
- resolved Jul 02, 2026, 03:21 PM UTC
This incident has been resolved
Dashboard and Agent Selector Issues (US2 Region)
Affected: Reports and Dashboards
Timeline · 3 updates
- investigating Jun 27, 2026, 12:14 AM UTC
We are currently investigating an issue affecting customers with virtual agents in the US2 region. Impact: Dashboards– Map widgets will not load. Existing widgets with group-by or filtering options may be broken for affected accounts. New widgets with affected agents cannot be grouped by label. CEA Test Settings– Customers with affected agents are unable to load the agent selector. CEA Views– Affected agents are being displayed at “null island” (incorrect location). Our team has identified the root cause and a rollback of the responsible service change is underway. ??We are also working to re-seed the missing location data?? We will provide further updates as the situation progresses.
- monitoring Jun 27, 2026, 01:39 AM UTC
A fix has been implemented and the Engineering team is monitoring the changes. Additionally, If customers are looking at data from 2026-06-25T14:30:00.000Z to 2026-06-27T00:55:00.000Z (UTC) with widgets using Continent for group by/filter, they won't see labels/names for Continent.
- resolved Jun 30, 2026, 09:00 PM UTC
This incident has been resolved.