- Detected by Pingoru
- Jun 13, 2026, 11:32 AM UTC
- Resolved
- Jun 15, 2026, 05:31 AM UTC
- Duration
- 1d 17h
Affected: Platform Availability
Timeline · 3 updates
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investigating Jun 13, 2026, 11:32 AM UTC
We are currently investigating an issue with our Salesforce case management tool that is impacting case updates submitted by both ThousandEyes Support engineers and customers. We have opened a P1 case with Salesforce and team is working on the same. If you need an update on an existing support case, please contact us through a new support case using one of the options below: Email: [email protected] Chat: app.thousandeyes.com > Help & Support > Chat with Support Web: app.thousandeyes.com > Help & Support > Contact Support Telephone: (415) 237-EYES (3937) We apologise for the inconvenience and appreciate your patience while we work to restore normal case update functionality.
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monitoring Jun 15, 2026, 01:28 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 15, 2026, 05:31 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 08, 2026, 04:23 PM UTC
- Resolved
- Jun 09, 2026, 04:01 PM UTC
- Duration
- 23h 37m
Affected: Connected Devices Test Assignment
Timeline · 4 updates
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investigating Jun 08, 2026, 04:23 PM UTC
We are investigating platform degradation for connected devices agents to determine if users are experiencing an issue with the agents.
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identified Jun 08, 2026, 04:30 PM UTC
Summary: An issue impacting connected device agent availability in the EU Region began at 15:02 UTC. Impact: Triggered tests and two-step Real Speed Tests may be affected. Currently, a small number of agents are disconnected from the trigger-testing platform. Scheduled testing remains unaffected. Status: Our engineering team is currently working in restoring the service.
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monitoring Jun 08, 2026, 04:46 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 09, 2026, 04:01 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 30, 2026, 12:10 PM UTC
- Resolved
- Jun 02, 2026, 11:29 PM UTC
- Duration
- 3d 11h
Affected: Cloud and Enterprise Agents: Data ingressAlibaba Cloud: APAC
Timeline · 3 updates
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identified May 30, 2026, 12:10 PM UTC
We are currently experiencing DNS resolution issues on Cloud Agents across China, specifically affecting Alibaba Cloud Public DNS. We are working on a resolution
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monitoring May 30, 2026, 01:39 PM UTC
We applied configuration changes that fixed the issue and are monitoring the situation
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resolved Jun 02, 2026, 11:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 14, 2026, 11:00 AM UTC
- Resolved
- May 14, 2026, 11:45 AM UTC
- Duration
- 44m
Affected: Alert processingReports and Dashboards
Timeline · 3 updates
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identified May 14, 2026, 11:00 AM UTC
Scheduled tests for Endpoints in the EU1 region have been delayed by 30 minutes. Alerts and Dashboards are also affected. We have identified the cause and are working to resolve the issue
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monitoring May 14, 2026, 11:09 AM UTC
We have applied the fix and are now monitoring the status
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resolved May 14, 2026, 11:45 AM UTC
The issue has been resolved
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 04:58 PM UTC
- Resolved
- May 19, 2026, 08:47 AM UTC
- Duration
- 5d 15h
Affected: Endpoint Agents: Test assignment and configuration controller
Timeline · 3 updates
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identified May 13, 2026, 04:58 PM UTC
Summary: We have identified an issue causing delays when assigning or modifying Endpoint Experience Scheduled Tests in the US1 Region, beginning at 15:00 UTC on May 13, 2026. Impact: Customers may experience delays when creating or modifying Endpoint Experience Scheduled Tests, the endpoint agents may experience delays in receiving updated test schedules. Status: Our engineering team is actively investigating the root cause and working toward a resolution. ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email [email protected] if you have any questions.
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monitoring May 13, 2026, 09:19 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 19, 2026, 08:47 AM UTC
The incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 11:39 PM UTC
- Resolved
- Apr 24, 2026, 02:49 AM UTC
- Duration
- 1d 3h
Affected: Outages Page
Timeline · 3 updates
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investigating Apr 22, 2026, 11:39 PM UTC
We are currently experiencing issues with our public outages map on thousandeyes.com/outages. We are actively working on fixing this.
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monitoring Apr 23, 2026, 12:46 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 24, 2026, 02:49 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 06:28 PM UTC
- Resolved
- Apr 22, 2026, 08:27 PM UTC
- Duration
- 1h 58m
Timeline · 3 updates
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identified Apr 22, 2026, 06:28 PM UTC
We identified an issue impacting Stream Services that began at 17:30 UTC on April 22nd, 2026. Service recovery began at 18:00 UTC, and we continue to monitor the situation
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monitoring Apr 22, 2026, 08:27 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 22, 2026, 08:27 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2026, 03:07 PM UTC
- Resolved
- Apr 07, 2026, 07:21 PM UTC
- Duration
- 4h 14m
Affected: Alert processingReports and DashboardsEndpoint Agents: Data submission collectorEndpoint Agent Views
Timeline · 4 updates
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identified Apr 07, 2026, 03:07 PM UTC
Summary: We have identified an issue causing delays in Endpoint Agent Scheduled Test data in the US1 Region, beginning at 14:00 UTC on April 7th, 2026. Impact: Customers may experience delays in the US1 Region Endpoint Agent Scheduled Test Data. This may be seen in the following Endpoint Agent areas: Agent Views, Views, Alerts, Dashboards, or API. Status: Our Engineering Team is actively investigating the issue and working toward a resolution.
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identified Apr 07, 2026, 03:55 PM UTC
Our team is currently backfilling the data and working to restore full service.
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monitoring Apr 07, 2026, 05:41 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 07, 2026, 07:21 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 08:20 PM UTC
- Resolved
- Apr 02, 2026, 03:18 PM UTC
- Duration
- 18h 57m
Affected: Event Detection
Timeline · 3 updates
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identified Apr 01, 2026, 08:20 PM UTC
Summary: An issue has been observed impacting the Summarize Recurrence feature in Event Detection starting at 03:20 am UTC on April 1st, 2026. Impact: Customers may experience problems generating summaries of events on the Event Detection page specifically in the US1 and US2 regions. Status: The Engineering team is actively working on a fix to resolve this issue.
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monitoring Apr 02, 2026, 03:29 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 02, 2026, 03:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 08:01 AM UTC
- Resolved
- Mar 31, 2026, 08:25 AM UTC
- Duration
- 23m
Affected: Connected Devices (Formerly SamKnows)
Timeline · 2 updates
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identified Mar 31, 2026, 08:01 AM UTC
Due to a platform issue some users of mobile apps may be unable to execute speed tests. our team has identified the root cause and are actively working on this issue for resolution
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resolved Mar 31, 2026, 08:25 AM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 11:50 AM UTC
- Resolved
- Mar 25, 2026, 04:12 PM UTC
- Duration
- 1d 4h
Affected: ThousandEyes for OpenTelemetry
Timeline · 5 updates
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investigating Mar 24, 2026, 11:50 AM UTC
Certain Integrations that have configured tags to identify tests have stopped streaming data via OTEL
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identified Mar 24, 2026, 02:08 PM UTC
We have identified a fix and this is currently being deployed
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monitoring Mar 24, 2026, 02:37 PM UTC
We have deployed the fix and we are monitoring.
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monitoring Mar 25, 2026, 04:12 PM UTC
We are continuing to monitor for any further issues.
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resolved Mar 25, 2026, 04:12 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 07:52 PM UTC
- Resolved
- Mar 17, 2026, 11:58 PM UTC
- Duration
- 4h 6m
Affected: Event Detection
Timeline · 3 updates
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identified Mar 17, 2026, 07:52 PM UTC
Summary: We have identified an issue causing delays in detecting new events within the Event Detection service in the US2 Region, beginning at 17:20 UTC on March 17, 2026. Impact: Customers may experience delays in event detection for Network and App Synthetic Tests. Status: Our engineering team is actively working in resolving this issue.
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monitoring Mar 17, 2026, 10:03 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 17, 2026, 11:58 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2026, 06:05 AM UTC
- Resolved
- Mar 13, 2026, 01:45 PM UTC
- Duration
- 7h 39m
Affected: SAML/SSO
Timeline · 4 updates
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investigating Mar 13, 2026, 06:05 AM UTC
We are currently investigating this issue.
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investigating Mar 13, 2026, 06:48 AM UTC
We are continuing to investigate this issue.
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monitoring Mar 13, 2026, 07:04 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 13, 2026, 01:45 PM UTC
No issues observed after the monitoring state. This incident was resolved around 07:04 UTC.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 04:21 PM UTC
- Resolved
- Mar 12, 2026, 04:57 PM UTC
- Duration
- 36m
Affected: Reports and DashboardsUsage and Billing
Timeline · 2 updates
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monitoring Mar 12, 2026, 04:21 PM UTC
Summary: We identified an issue affecting the loading of Dashboards and the Usage and Billing pages in the US1 Region, from 15:56 to 16:15 UTC on March 12, 2026. Impact: Customers may have experienced unavailability or encountered errors when navigating to these specific pages within the US1 Region. Status: Our engineering team has applied a fix, and all services have been restored to normal operation.
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resolved Mar 12, 2026, 04:57 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 09, 2026, 11:58 PM UTC
- Resolved
- Mar 10, 2026, 12:50 AM UTC
- Duration
- 52m
Affected: Endpoint Agent Views
Timeline · 4 updates
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investigating Mar 09, 2026, 11:58 PM UTC
We have identified an issue where customers in the US1 region may have issues when opening pages under Endpoint Experience on the ThousandEyes Platform. Customers may experience a 500 error page when accessing pages grouped under Endpoint Experience. Service degradation started around 23:00 UTC. Our team is currently investigating and we will be providing an update soon.
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investigating Mar 09, 2026, 11:59 PM UTC
We are continuing to investigate this issue.
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monitoring Mar 10, 2026, 12:15 AM UTC
We have implemented a fix and are currently monitoring the results
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resolved Mar 10, 2026, 12:50 AM UTC
We have confirmed that access to the Endpoint Experience tab is working as usual. Customers may have suffered impacts around 22:20UTC - 23:58 UTC. ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to open a case with us by sending an email to [email protected] or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Read the full incident report →
- Detected by Pingoru
- Mar 09, 2026, 06:01 PM UTC
- Resolved
- Mar 09, 2026, 06:41 PM UTC
- Duration
- 39m
Affected: Customer Success Chat
Timeline · 3 updates
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identified Mar 09, 2026, 06:01 PM UTC
Summary: The Chat with Support feature is currently experiencing technical issues. Impact: Chat connectivity is unavailable or intermittent. Customers should submit support requests via email at [email protected] until the service is restored. Status: We are working on a fix and will provide updates as they become available.
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monitoring Mar 09, 2026, 06:25 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 09, 2026, 06:41 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 06, 2026, 01:02 AM UTC
- Resolved
- Mar 06, 2026, 04:14 AM UTC
- Duration
- 3h 11m
Affected: Usage and Billing
Timeline · 3 updates
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investigating Mar 06, 2026, 01:02 AM UTC
Starting at 23:15 UTC, ThousandEyes team has identified an issue reporting usage data for ThousandEyes customers in the US1 region. Usage data captured may be lower than actual usage. The ThousandEyes engineering team is investigating the issue
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identified Mar 06, 2026, 02:55 AM UTC
The issue has been identified and a fix is being implemented.
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resolved Mar 06, 2026, 04:14 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 04, 2026, 06:28 PM UTC
- Resolved
- Mar 04, 2026, 06:46 PM UTC
- Duration
- 18m
Affected: Embedded Widgets
Timeline · 3 updates
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investigating Mar 04, 2026, 06:28 PM UTC
We identified the issue with the embedded widgets starting on Tuesday, March 3rd, 15:00 UTC. Customers may experience 429 HTTP errors while navigating to sites that have ThousandEyes embedded widgets on them. We are currently investigating.
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monitoring Mar 04, 2026, 06:43 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 04, 2026, 06:46 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 07:37 PM UTC
- Resolved
- Feb 18, 2026, 07:43 PM UTC
- Duration
- 5m
Affected: Platform Availability
Timeline · 2 updates
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monitoring Feb 18, 2026, 07:37 PM UTC
Summary: We observed an issue with the ThousandEyes Web Application between 19:08 UTC and 19:21 UTC across all regions. Impact: Customers may have experienced delays or temporary unavailability while accessing or loading the ThousandEyes web application. • US1 and US2 were impacted between 19:08 UTC and 19:21 UTC. • EU was impacted between 19:09 UTC and 19:21 UTC. Status: Our Engineering team has applied a fix and is actively monitoring the service to ensure full resolution.
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resolved Feb 18, 2026, 07:43 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 05, 2026, 10:49 AM UTC
- Resolved
- Feb 05, 2026, 10:49 AM UTC
- Duration
- —
Affected: Endpoint Agents: Data submission collector
Timeline · 3 updates
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investigating Feb 02, 2026, 12:22 PM UTC
We have received reports of a few issues affecting Endpoint Agents related to NPCAP 1.86. We are currently investigating the issue.
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identified Feb 03, 2026, 11:22 AM UTC
We have identified a specific software with which the issues are correlated. We continue investigating this.
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resolved Feb 05, 2026, 10:49 AM UTC
We have released fix version 2.31.1, which rolls back Npcap to version 1.85. The Npcap team has confirmed that version 1.85 does not contain the regression responsible for the recent issue. This issue impacted Windows Endpoint Agents only. All affected devices will automatically update to version 2.31.1 as soon as possible. No customer action is required.
Read the full incident report →
- Detected by Pingoru
- Feb 02, 2026, 11:11 AM UTC
- Resolved
- Feb 02, 2026, 11:13 AM UTC
- Duration
- 1m
Affected: Public BGP collection and processingPrivate BGP Collection & Processing
Timeline · 2 updates
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monitoring Feb 02, 2026, 11:11 AM UTC
BGP Updates table data was unavailable on February 2, 2026, between 09:35 AM and 10:23 AM UTC. Traffic Insights data ingestion was also affected.
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resolved Feb 02, 2026, 11:13 AM UTC
The Incident is now resolved
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2026, 06:09 PM UTC
- Resolved
- Jan 29, 2026, 09:10 PM UTC
- Duration
- 3h 1m
Timeline · 3 updates
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investigating Jan 29, 2026, 06:09 PM UTC
We are currently investigating an issue affecting WAN Insights Impact: WAN Insights data ingestion pipelines in US are experiencing a delay. Customers may experience stale data in their recent WAN Insights dashboards
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monitoring Jan 29, 2026, 06:22 PM UTC
A fix has been implemented and we are monitoring the results
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resolved Jan 29, 2026, 09:10 PM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Jan 28, 2026, 05:24 AM UTC
- Resolved
- Jan 28, 2026, 05:34 AM UTC
- Duration
- 10m
Affected: Platform Availability
Timeline · 2 updates
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monitoring Jan 28, 2026, 05:24 AM UTC
Customers may have experienced a temporary issue during which filters in the Path Visualization view were not functioning as expected and Path visualisation having readability issues on 28th Jan, 3.45 am - 4.34 am UTC. The issue has now been identified and resolved, the filter functionality in the Path Visualization view is operating as expected.
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resolved Jan 28, 2026, 05:34 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 27, 2026, 06:20 PM UTC
- Resolved
- Jan 27, 2026, 08:00 PM UTC
- Duration
- 1h 40m
Affected: Test data availabilityReports and Dashboards
Timeline · 5 updates
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investigating Jan 27, 2026, 06:20 PM UTC
We are currently investigating an issue that is impacting Endpoint scheduled tests. Impact: Endpoint scheduled tests data is delayed by 30 minutes
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investigating Jan 27, 2026, 06:32 PM UTC
We also identified a possible delay under Views and Dashboards for Endpoint Agent Network metrics
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investigating Jan 27, 2026, 06:39 PM UTC
We are continuing to investigate this issue.
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monitoring Jan 27, 2026, 07:07 PM UTC
A fix has been implemented and we are monitoring the results
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resolved Jan 27, 2026, 08:00 PM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Jan 07, 2026, 11:41 PM UTC
- Resolved
- Jan 07, 2026, 11:41 PM UTC
- Duration
- —
Affected: Platform AvailabilityAPI Availability
Timeline · 1 update
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resolved Jan 07, 2026, 11:41 PM UTC
The ThousandEyes team detected an issue with the login component of the main ThousandEyes web application. Customers may have experienced 5xx HTTP errors while authenticating on the webapp or using the API between 23:05 and 23:15 UTC. The team deployed a fix and no new issues have been observed since 23:15 UTC. ThousandEyes Support is available 24/7. If you need assistance or have any questions, open a case by sending an email to [email protected], or open a live chat session to speak with an engineer from within app.thousandeyes.com.
Read the full incident report →
