There were 15 ThousandEyes outages since February 5, 2026 totaling 98h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing issues with our public outages map on thousandeyes.com/outages. We are actively working on fixing this.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We identified an issue impacting Stream Services that began at 17:30 UTC on April 22nd, 2026. Service recovery began at 18:00 UTC, and we continue to monitor the situation
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Summary: We have identified an issue causing delays in Endpoint Agent Scheduled Test data in the US1 Region, beginning at 14:00 UTC on April 7th, 2026. Impact: Customers may experience delays in the US1 Region Endpoint Agent Scheduled Test Data. This may be seen in the following Endpoint Agent areas: Agent Views, Views, Alerts, Dashboards, or API. Status: Our Engineering Team is actively investigating the issue and working toward a resolution.
Our team is currently backfilling the data and working to restore full service.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Summary: An issue has been observed impacting the Summarize Recurrence feature in Event Detection starting at 03:20 am UTC on April 1st, 2026. Impact: Customers may experience problems generating summaries of events on the Event Detection page specifically in the US1 and US2 regions. Status: The Engineering team is actively working on a fix to resolve this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to a platform issue some users of mobile apps may be unable to execute speed tests. our team has identified the root cause and are actively working on this issue for resolution
This incident has been resolved
Certain Integrations that have configured tags to identify tests have stopped streaming data via OTEL
We have identified a fix and this is currently being deployed
We have deployed the fix and we are monitoring.
We are continuing to monitor for any further issues.
This incident has been resolved.
Summary: We have identified an issue causing delays in detecting new events within the Event Detection service in the US2 Region, beginning at 17:20 UTC on March 17, 2026. Impact: Customers may experience delays in event detection for Network and App Synthetic Tests. Status: Our engineering team is actively working in resolving this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
No issues observed after the monitoring state. This incident was resolved around 07:04 UTC.
Summary: We identified an issue affecting the loading of Dashboards and the Usage and Billing pages in the US1 Region, from 15:56 to 16:15 UTC on March 12, 2026. Impact: Customers may have experienced unavailability or encountered errors when navigating to these specific pages within the US1 Region. Status: Our engineering team has applied a fix, and all services have been restored to normal operation.
This incident has been resolved.
We have identified an issue where customers in the US1 region may have issues when opening pages under Endpoint Experience on the ThousandEyes Platform. Customers may experience a 500 error page when accessing pages grouped under Endpoint Experience. Service degradation started around 23:00 UTC. Our team is currently investigating and we will be providing an update soon.
We are continuing to investigate this issue.
We have implemented a fix and are currently monitoring the results
We have confirmed that access to the Endpoint Experience tab is working as usual. Customers may have suffered impacts around 22:20UTC - 23:58 UTC. ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to open a case with us by sending an email to [email protected] or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Summary: The Chat with Support feature is currently experiencing technical issues. Impact: Chat connectivity is unavailable or intermittent. Customers should submit support requests via email at [email protected] until the service is restored. Status: We are working on a fix and will provide updates as they become available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Starting at 23:15 UTC, ThousandEyes team has identified an issue reporting usage data for ThousandEyes customers in the US1 region. Usage data captured may be lower than actual usage. The ThousandEyes engineering team is investigating the issue
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We identified the issue with the embedded widgets starting on Tuesday, March 3rd, 15:00 UTC. Customers may experience 429 HTTP errors while navigating to sites that have ThousandEyes embedded widgets on them. We are currently investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Summary: We observed an issue with the ThousandEyes Web Application between 19:08 UTC and 19:21 UTC across all regions. Impact: Customers may have experienced delays or temporary unavailability while accessing or loading the ThousandEyes web application. • US1 and US2 were impacted between 19:08 UTC and 19:21 UTC. • EU was impacted between 19:09 UTC and 19:21 UTC. Status: Our Engineering team has applied a fix and is actively monitoring the service to ensure full resolution.
This incident has been resolved.
We have received reports of a few issues affecting Endpoint Agents related to NPCAP 1.86. We are currently investigating the issue.
We have identified a specific software with which the issues are correlated. We continue investigating this.
We have released fix version 2.31.1, which rolls back Npcap to version 1.85. The Npcap team has confirmed that version 1.85 does not contain the regression responsible for the recent issue. This issue impacted Windows Endpoint Agents only. All affected devices will automatically update to version 2.31.1 as soon as possible. No customer action is required.
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