ThousandEyes Outage History

ThousandEyes is up right now

ThousandEyes had 54 outages in the last 2 years totaling 33h 36m of downtime — averaging 2.2 incidents per month.

There were 54 ThousandEyes outages since July 29, 2025 totaling 33h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.thousandeyes.com

Notice August 5, 2025

Service Degradation in AI Assistant

Detected by Pingoru
Aug 05, 2025, 10:01 PM UTC
Resolved
Aug 05, 2025, 10:50 PM UTC
Duration
49m
Timeline · 3 updates
  1. investigating Aug 05, 2025, 10:01 PM UTC

    Status We are currently investigating. Summary We identified an issue affecting AI Assistant starting at 01:40 PM UTC on August 5th. All the regions are affected. Customer impact Customers may experience errors when sending questions to the AI Assistant, resulting in the error "Something went wrong".

  2. monitoring Aug 05, 2025, 10:27 PM UTC

    A fix has been implemented and services are being monitored.

  3. resolved Aug 05, 2025, 10:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 5, 2025

Service Degradation Affecting BrowserBot Test Results in Cloud and Enterprise Agents

Detected by Pingoru
Aug 05, 2025, 02:45 PM UTC
Resolved
Aug 05, 2025, 05:10 PM UTC
Duration
2h 24m
Affected: Data Centers: EMEAData Centers: APACData Centers: AMERBroadband Providers: AMERAzure: EMEAAzure: APACMobile Providers: AMERAWS: EMEAAWS: APACAzure: AMERGoogle Cloud: EMEAGoogle Cloud: APACAWS: AMERAlibaba Cloud: EMEAAlibaba Cloud: APACGoogle Cloud: AMERAlibaba Cloud: AMER
Timeline · 5 updates
  1. identified Aug 05, 2025, 02:45 PM UTC

    Summary: We identified an issue affecting BrowserBot test types starting at 15:00 UTC on August 4th. Impact: Customers may encounter internal errors when running BrowserBot test types from Cloud Agents. Status: Our engineering team is actively investigating and working on a fix.

  2. identified Aug 05, 2025, 04:10 PM UTC

    Our engineering team has identified the cause of the issue and is in the process of rolling out a potential fix. We will continue to monitor the results closely.

  3. identified Aug 05, 2025, 04:20 PM UTC

    Update on the Impact: Customers may have encountered internal errors when running BrowserBot test types on both Cloud and Enterprise Agents.

  4. monitoring Aug 05, 2025, 04:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 05, 2025, 05:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2025

Service Degradation Affecting Usage and Billing Service

Detected by Pingoru
Jul 30, 2025, 06:43 PM UTC
Resolved
Jul 31, 2025, 09:50 PM UTC
Duration
1d 3h
Affected: Usage and Billing
Timeline · 3 updates
  1. investigating Jul 30, 2025, 06:43 PM UTC

    Status We are currently investigating Customer impact Starting on July 29th at 20:19 UTC due to an increased delay in processing agent-related changes customers' projections and usages aren't updated in a timely manner allowing them to cross their quota and contract limits when creating and/or modifying tests, especially when the modifications include agent both cloud and enterprise assignments. Status Our Engineering Team is actively working on a solution.

  2. monitoring Jul 30, 2025, 08:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 31, 2025, 09:50 PM UTC

    There was no degradation or interruption to services, as verified in our initial assessment.

Read the full incident report →