ThousandEyes incident
Service Degradation Affecting Endpoint Agent Schedule Test Data in US1 Region
ThousandEyes experienced a minor incident on April 7, 2026 affecting Alert processing and Reports and Dashboards and 1 more component, lasting 4h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 07, 2026, 03:07 PM UTC
Summary: We have identified an issue causing delays in Endpoint Agent Scheduled Test data in the US1 Region, beginning at 14:00 UTC on April 7th, 2026. Impact: Customers may experience delays in the US1 Region Endpoint Agent Scheduled Test Data. This may be seen in the following Endpoint Agent areas: Agent Views, Views, Alerts, Dashboards, or API. Status: Our Engineering Team is actively investigating the issue and working toward a resolution.
- identified Apr 07, 2026, 03:55 PM UTC
Our team is currently backfilling the data and working to restore full service.
- monitoring Apr 07, 2026, 05:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 07, 2026, 07:21 PM UTC
This incident has been resolved.