Resolved after 3 days 11 hours, affecting Cloud and Enterprise Agents: Data ingress and Alibaba Cloud: APAC, on May 30, 2026.
We applied configuration changes that fixed the issue and are monitoring the situation
Affected components
Cloud and Enterprise Agents: Data ingressAlibaba Cloud: APAC
Update timeline
- identified May 30, 2026, 12:10 PM UTC
We are currently experiencing DNS resolution issues on Cloud Agents across China, specifically affecting Alibaba Cloud Public DNS. We are working on a resolution
- monitoring May 30, 2026, 01:39 PM UTC
We applied configuration changes that fixed the issue and are monitoring the situation
- resolved Jun 02, 2026, 11:29 PM UTC
This incident has been resolved.
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