ThousandEyes incident

DNS Resolver Issues on Cloud Agents in China

Notice Ongoing View vendor source →

ThousandEyes is currently experiencing a notice incident affecting Cloud and Enterprise Agents: Data ingress and Alibaba Cloud: APAC, which began 9h ago. The vendor's full update timeline is below.

Started
May 30, 2026, 12:10 PM UTC
Resolved
Ongoing
Duration
● 9h 12m
Detected by Pingoru
May 30, 2026, 12:10 PM UTC

Affected components

Cloud and Enterprise Agents: Data ingressAlibaba Cloud: APAC

Update timeline

  1. identified May 30, 2026, 12:10 PM UTC

    We are currently experiencing DNS resolution issues on Cloud Agents across China, specifically affecting Alibaba Cloud Public DNS. We are working on a resolution

  2. monitoring May 30, 2026, 01:39 PM UTC

    We applied configuration changes that fixed the issue and are monitoring the situation