ThousandEyes incident
Ongoing issue with the support case update
ThousandEyes experienced a notice incident on June 13, 2026 affecting Platform Availability, lasting 1d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2026, 11:32 AM UTC
We are currently investigating an issue with our Salesforce case management tool that is impacting case updates submitted by both ThousandEyes Support engineers and customers. We have opened a P1 case with Salesforce and team is working on the same. If you need an update on an existing support case, please contact us through a new support case using one of the options below: Email: [email protected] Chat: app.thousandeyes.com > Help & Support > Chat with Support Web: app.thousandeyes.com > Help & Support > Contact Support Telephone: (415) 237-EYES (3937) We apologise for the inconvenience and appreciate your patience while we work to restore normal case update functionality.
- monitoring Jun 15, 2026, 01:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 15, 2026, 05:31 AM UTC
This incident has been resolved.