ThousandEyes incident

Ongoing issue with the support case update

Notice Ongoing View vendor source →

ThousandEyes is currently experiencing a notice incident affecting Platform Availability, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 13, 2026, 11:32 AM UTC
Resolved
Ongoing
Duration
● 2h 28m
Detected by Pingoru
Jun 13, 2026, 11:32 AM UTC

Affected components

Platform Availability

Update timeline

  1. investigating Jun 13, 2026, 11:32 AM UTC

    We are currently investigating an issue with our Salesforce case management tool that is impacting case updates submitted by both ThousandEyes Support engineers and customers. We have opened a P1 case with Salesforce and team is working on the same. If you need an update on an existing support case, please contact us through a new support case using one of the options below: Email: [email protected] Chat: app.thousandeyes.com > Help & Support > Chat with Support Web: app.thousandeyes.com > Help & Support > Contact Support Telephone: (415) 237-EYES (3937) We apologise for the inconvenience and appreciate your patience while we work to restore normal case update functionality.