Is ThousandEyes down?

Last checked 7m ago
Current status
ThousandEyes has degraded performance

2 active incidents: Network outage in Frankfurt, Germany (Webex Calling), Network outage in Toronto & Vancouver, Canada (Webex Callin…

Official status page: https://status.thousandeyes.com · Polled every 5 minutes · 63 components tracked

ThousandEyes is reporting degraded performance right now (last checked 7m ago). Services are up but slower or partially failing.

Real-time ThousandEyes status, recent outages, and incident history — pulled directly from ThousandEyes's official status page at https://status.thousandeyes.com every 5 minutes. Pingoru tracks 63 ThousandEyes services and has captured 122 incidents in the last 90 days (98.83% uptime). Get email, Slack, Discord, or webhook alerts the moment ThousandEyes reports a new incident — free for 5 monitors, no credit card.

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ThousandEyes uptime 98.83% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 84d 22h
    Started Jun 24, 2026, 11:21 PM UTC
    Cloud and Enterprise Agents: Test assignment and configuration controllerCloud and Enterprise Agents: Data ingress
    Timeline · 3 updates
    • investigating · Jun 24, 2026, 11:21 PM UTC

      Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: Jun 23, 2026, 10:36 PM UTC Affected Cloud Agents: Vancouver, Canada (Webex Calling)

    • investigating · Jul 10, 2026, 10:08 PM UTC

      We are continuing to investigate this issue.

    • identified · Aug 07, 2026, 09:33 AM UTC

      The issue has been identified.

    Latest: The issue has been identified.

Recent outages & incidents

Past 90 days
  1. Resolved 2h 27m
    Started Sep 11, 2026, 02:12 PM UTC · Resolved Sep 11, 2026, 04:39 PM UTC
    Webhook and Integrations
    Timeline · 3 updates
    • investigating · Sep 11, 2026, 02:12 PM UTC

      Customers may encounter errors when editing Custom Webhook integrations. Custom Webhook functionality itself is not affected. We are investigating the issue

    • monitoring · Sep 11, 2026, 02:28 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Sep 11, 2026, 04:39 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 6h 17m
    Started Sep 08, 2026, 05:01 AM UTC · Resolved Sep 08, 2026, 11:18 AM UTC
    Private BGP Collection & Processing
    Timeline · 2 updates
    • investigating · Sep 08, 2026, 05:01 AM UTC

      US1 region customers with BGP private collectors might experience BGP session disconnections

    • resolved · Sep 08, 2026, 11:18 AM UTC

      Issue affecting BGP Private Collector peering in the US1 region has been identified and resolved.

    Latest: Issue affecting BGP Private Collector peering in the US1 region has been identified and resolved.

  3. Resolved 4h 38m
    Started Aug 26, 2026, 04:52 PM UTC · Resolved Aug 26, 2026, 09:31 PM UTC
    Internet Insights collection and processing
    Timeline · 3 updates
    • identified · Aug 26, 2026, 04:52 PM UTC

      Summary: We are currently investigating a service degradation affecting Internet Insights Provider Intelligence, which began at 01:00 UTC on August 26th. Impact: Customers may be unable to view the latest hourly Provider Intelligence metrics. While performance data for 30-day, 90-day, and 180-day views remains accessible, users may experience delays in data updates for these views as well. Status: Our engineering team is actively working to resolve this issue. We will provide updates as soon as more information becomes available. ThousandEyes support is available 24 hours a day. If you have questions or require further assistance, please initiate a chat within app.thousandeyes.com to connect with a support engineer, or email [email protected].

    • monitoring · Aug 26, 2026, 08:24 PM UTC

      After applying a fix, hourly Provider Intelligence metrics are once again available. Our engineering team is currently backfilling the data for the duration of the incident to ensure complete visibility.

    • resolved · Aug 26, 2026, 09:31 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 1d 7h
    Started Aug 26, 2026, 08:44 AM UTC · Resolved Aug 27, 2026, 03:57 PM UTC
    Platform AvailabilityCustomer Success Chat
    Timeline · 3 updates
    • investigating · Aug 26, 2026, 08:44 AM UTC

      Customers may encounter an error when accessing Chat with Support from the Contact Support page in the ThousandEyes application. It may remain in a loading state and fail to open. As a temporary workaround, please refresh the page. ThousandEyes Engineering team is investigating the issue.

    • monitoring · Aug 26, 2026, 09:04 PM UTC

      A fix has been deployed, and we are monitoring the results. Please log out of ThousandEyes and log back in before starting a new chat. This ensures the update takes effect.

    • resolved · Aug 27, 2026, 03:57 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 2d 7h
    Started Aug 25, 2026, 09:00 AM UTC · Resolved Aug 27, 2026, 04:11 PM UTC
    Platform AvailabilityCustomer Success Chat
    Timeline · 5 updates
    • investigating · Aug 25, 2026, 09:00 AM UTC

      Customers may encounter an error when accessing the Contact Support page within the ThousandEyes application. ThousandEyes Engineering teams are investigating the issue. Please send an email to our Support team at [email protected] to open a new case

    • investigating · Aug 25, 2026, 07:42 PM UTC

      We are continuing to investigate this issue.

    • identified · Aug 25, 2026, 11:33 PM UTC

      We have identified the issue preventing access to the Contact Support page. ThousandEyes Engineering is actively deploying a fix to affected regions.

    • monitoring · Aug 25, 2026, 11:47 PM UTC

      ThousandEyes Engineering has remediated the issue for customers accessing the Contact Support page. Functionality is restored and we will continue to monitor.

    • resolved · Aug 27, 2026, 04:11 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full ThousandEyes outage history

19 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse ThousandEyes outage history →

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Outage history

Past 90 days · 24 incidents View full outage history →