Is ThousandEyes down?
Last checked 1m ago2 active incidents: Network outage in Frankfurt, Germany (Webex Calling), Network outage in Toronto & Vancouver, Canada (Webex Callin…
ThousandEyes is reporting degraded performance right now (last checked 1m ago). Services are up but slower or partially failing.
Real-time ThousandEyes status, recent outages, and incident history — pulled directly from ThousandEyes's official status page at https://status.thousandeyes.com every 5 minutes. Pingoru tracks 63 ThousandEyes services and has captured 122 incidents in the last 90 days (98.83% uptime). Get email, Slack, Discord, or webhook alerts the moment ThousandEyes reports a new incident — free for 5 monitors, no credit card.
Active incident 1
- Cloud and Enterprise Agents: Test assignment and configuration controllerCloud and Enterprise Agents: Data ingress
Timeline · 3 updates
- investigating · Jun 24, 2026, 11:21 PM UTC
Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: Jun 23, 2026, 10:36 PM UTC Affected Cloud Agents: Vancouver, Canada (Webex Calling)
- investigating · Jul 10, 2026, 10:08 PM UTC
We are continuing to investigate this issue.
- identified · Aug 07, 2026, 09:33 AM UTC
The issue has been identified.
Latest: The issue has been identified.
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Recent outages & incidents
Past 90 days- Webhook and Integrations
Timeline · 3 updates
- investigating · Sep 11, 2026, 02:12 PM UTC
Customers may encounter errors when editing Custom Webhook integrations. Custom Webhook functionality itself is not affected. We are investigating the issue
- monitoring · Sep 11, 2026, 02:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Sep 11, 2026, 04:39 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Private BGP Collection & Processing
Timeline · 2 updates
- investigating · Sep 08, 2026, 05:01 AM UTC
US1 region customers with BGP private collectors might experience BGP session disconnections
- resolved · Sep 08, 2026, 11:18 AM UTC
Issue affecting BGP Private Collector peering in the US1 region has been identified and resolved.
Latest: Issue affecting BGP Private Collector peering in the US1 region has been identified and resolved.
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- Internet Insights collection and processing
Timeline · 3 updates
- identified · Aug 26, 2026, 04:52 PM UTC
Summary: We are currently investigating a service degradation affecting Internet Insights Provider Intelligence, which began at 01:00 UTC on August 26th. Impact: Customers may be unable to view the latest hourly Provider Intelligence metrics. While performance data for 30-day, 90-day, and 180-day views remains accessible, users may experience delays in data updates for these views as well. Status: Our engineering team is actively working to resolve this issue. We will provide updates as soon as more information becomes available. ThousandEyes support is available 24 hours a day. If you have questions or require further assistance, please initiate a chat within app.thousandeyes.com to connect with a support engineer, or email [email protected].
- monitoring · Aug 26, 2026, 08:24 PM UTC
After applying a fix, hourly Provider Intelligence metrics are once again available. Our engineering team is currently backfilling the data for the duration of the incident to ensure complete visibility.
- resolved · Aug 26, 2026, 09:31 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Platform AvailabilityCustomer Success Chat
Timeline · 3 updates
- investigating · Aug 26, 2026, 08:44 AM UTC
Customers may encounter an error when accessing Chat with Support from the Contact Support page in the ThousandEyes application. It may remain in a loading state and fail to open. As a temporary workaround, please refresh the page. ThousandEyes Engineering team is investigating the issue.
- monitoring · Aug 26, 2026, 09:04 PM UTC
A fix has been deployed, and we are monitoring the results. Please log out of ThousandEyes and log back in before starting a new chat. This ensures the update takes effect.
- resolved · Aug 27, 2026, 03:57 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Platform AvailabilityCustomer Success Chat
Timeline · 5 updates
- investigating · Aug 25, 2026, 09:00 AM UTC
Customers may encounter an error when accessing the Contact Support page within the ThousandEyes application. ThousandEyes Engineering teams are investigating the issue. Please send an email to our Support team at [email protected] to open a new case
- investigating · Aug 25, 2026, 07:42 PM UTC
We are continuing to investigate this issue.
- identified · Aug 25, 2026, 11:33 PM UTC
We have identified the issue preventing access to the Contact Support page. ThousandEyes Engineering is actively deploying a fix to affected regions.
- monitoring · Aug 25, 2026, 11:47 PM UTC
ThousandEyes Engineering has remediated the issue for customers accessing the Contact Support page. Functionality is restored and we will continue to monitor.
- resolved · Aug 27, 2026, 04:11 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full ThousandEyes outage history
19 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse ThousandEyes outage history →Or sign up free to get alerts when ThousandEyes breaks · 10 free monitors · No credit card
- Started Sep 11, 2026, 02:12 PM UTC · Resolved Sep 11, 2026, 04:39 PM UTC · 2h 27m
- Started Sep 08, 2026, 05:01 AM UTC · Resolved Sep 08, 2026, 11:18 AM UTC · 6h 17m
- Started Aug 26, 2026, 04:52 PM UTC · Resolved Aug 26, 2026, 09:31 PM UTC · 4h 38m
- Started Aug 26, 2026, 08:44 AM UTC · Resolved Aug 27, 2026, 03:57 PM UTC · 1d 7h
- Started Aug 25, 2026, 09:00 AM UTC · Resolved Aug 27, 2026, 04:11 PM UTC · 2d 7h
- Started Aug 21, 2026, 08:40 PM UTC · Resolved Aug 21, 2026, 08:40 PM UTC · —
- Started Aug 21, 2026, 08:19 AM UTC · Resolved Aug 22, 2026, 01:23 AM UTC · 17h 4m
- Started Aug 20, 2026, 07:28 AM UTC · Resolved Aug 20, 2026, 11:46 AM UTC · 4h 18m