Is ThousandEyes down?
Last checked 4m agoNo new incidents. 3 long-running issues listed below.
ThousandEyes is operational right now, apart from 3 long-running issues open since June 24, 2026. Last checked 4m ago.
Real-time ThousandEyes status, recent outages, and incident history: pulled directly from ThousandEyes's official status page at status.thousandeyes.com every 5 minutes. Pingoru tracks 63 ThousandEyes services and has captured 21 incidents in the last 90 days (98.79% uptime). Get email, Slack, Discord, or webhook alerts the moment ThousandEyes reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- ThousandEyes Platform and API
Timeline · 1 update
- resolved · Oct 27, 2026, 06:30 PM UTC
ThousandEyes has identified an issue with Endpoint Agent Test views not loading. This has been identified and is now resolved.
Latest: ThousandEyes has identified an issue with Endpoint Agent Test views not loading. This has been identified and is now resolved.
-
- Connected Devices (Formerly SamKnows)
Timeline · 2 updates
- monitoring · Oct 27, 2026, 04:37 PM UTC
SamKnows One login was not available between 14:15 and 16:20 UTC. A fix has been implemented and we are monitoring the results.
- resolved · Oct 27, 2026, 07:11 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
-
- Reports and Dashboards
Timeline · 3 updates
- investigating · Oct 14, 2026, 05:45 PM UTC
Summary We are currently investigating a possible degradation impacting dashboards in US2 Region Impact Dashboards showing data for Dynamic Tests - Network · Endpoint Experience category are not showing correct data since 4PM UTC
- monitoring · Oct 14, 2026, 05:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Oct 14, 2026, 07:18 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
-
- Cloud and Enterprise Agents: Data ingressAgent Configuration and Data Collection
Timeline · 5 updates
- identified · Oct 11, 2026, 05:21 PM UTC
Cloud and enterprise agents are showing failure message in DNSSEC tests due intermediate validation. The issue started at 14:00 PM UTC.
- identified · Oct 11, 2026, 08:19 PM UTC
We are continuing to investigate this issue.
- monitoring · Oct 11, 2026, 10:31 PM UTC
A fix has been implemented. Operations will continue to monitor performance.
- monitoring · Oct 12, 2026, 06:32 PM UTC
New updates are being pushed for Enterprise Agents. Enterprise Agents showing online are out of scope. Customers with offline Enterprise Agents should reach out to Standard ThousandEyes Support Channels to manually update configurations.
- resolved · Oct 13, 2026, 07:50 PM UTC
This incident is now resolved. Please follow the instructions using one of the options below if any of your Enterprise Agents cannot automatically update themselves. Option 1: Add the New DNSSEC Key Adding the new DNSSEC key can restore the Agent’s connection to the ThousandEyes platform. After the Enterprise Agent reconnects, the Test Data collected since the Enterprise Agent’s last check-in should be retroactively pushed to the Test timeline as long as the Test Data remains in the Enterprise Agent’s local cache. The local cache retains Test Data for up to 36 hours after connectivity is lost; data older than that may be permanently lost. Cisco Application-Hosting (CAF) Agent Access the CLI of the Cisco device hosting the CAF Agent. Open a terminal in the app container: app-hosting connect session bash Append the new DNSSEC key to the key file (note – this is all one line): echo ". 172800 IN DNSKEY 257 3 8 AwEAAa96jeuknZlaeSrvyAJj6ZHv28hhOKkx3rLGXVaC6rXTsDc449/cidltpkyGwCJNnOAlFNKF2jBosZBU5eeHspaQWOmOElZsjICMQMC3aeHbGiShvZsx4wMYSjH8e7Vrhbu6irwCzVBApESjbUdpWWmEnhathWu1jo+siFUiRAAxm9qyJNg/wOZqqzL/dL/q8PkcRU5oUKEpUge71M3ej2/7CPqpdVwuMoTvoB+ZOT4YeGyxMvHmbrxlFzGOHOijtzN+u1TQNatX2XBuzZNQ1K+s2CXkPIZo7s6JgZyvaBevYtxPvYLw4z9mR7K2vaF18UYH9Z9GNUUeayffKC73PYc=" >> /usr/lib/te-agent/dns-rootserver.key Docker Agent Run the following command (note – this is all one line) on the Docker host, replacing with the Agent’s container name: docker exec sh -c 'echo ". 172800 IN DNSKEY 257 3 8 AwEAAa96jeuknZlaeSrvyAJj6ZHv28hhOKkx3rLGXVaC6rXTsDc449/cidltpkyGwCJNnOAlFNKF2jBosZBU5eeHspaQWOmOElZsjICMQMC3aeHbGiShvZsx4wMYSjH8e7Vrhbu6irwCzVBApESjbUdpWWmEnhathWu1jo+siFUiRAAxm9qyJNg/wOZqqzL/dL/q8PkcRU5oUKEpUge71M3ej2/7CPqpdVwuMoTvoB+ZOT4YeGyxMvHmbrxlFzGOHOijtzN+u1TQNatX2XBuzZNQ1K+s2CXkPIZo7s6JgZyvaBevYtxPvYLw4z9mR7K2vaF18UYH9Z9GNUUeayffKC73PYc=" >> /usr/lib/te-agent/dns-rootserver.key' Linux Package Agent Append the new DNSSEC key to the key file (note – this is all one line): echo ". 172800 IN DNSKEY 257 3 8 AwEAAa96jeuknZlaeSrvyAJj6ZHv28hhOKkx3rLGXVaC6rXTsDc449/cidltpkyGwCJNnOAlFNKF2jBosZBU5eeHspaQWOmOElZsjICMQMC3aeHbGiShvZsx4wMYSjH8e7Vrhbu6irwCzVBApESjbUdpWWmEnhathWu1jo+siFUiRAAxm9qyJNg/wOZqqzL/dL/q8PkcRU5oUKEpUge71M3ej2/7CPqpdVwuMoTvoB+ZOT4YeGyxMvHmbrxlFzGOHOijtzN+u1TQNatX2XBuzZNQ1K+s2CXkPIZo7s6JgZyvaBevYtxPvYLw4z9mR7K2vaF18UYH9Z9GNUUeayffKC73PYc=" >> /usr/lib/te-agent/dns-rootserver.key Please note: Customers will still need to complete Option 2 for a long-term fix, even if Option 1 is applied in the interim. Option 2: Upgrade the Agent Image Cisco Application-Hosting (CAF) Agent Run the following command on the Cisco device hosting the CAF Agent: If you have x86 architecture: app-hosting upgrade appid {application-name} package https://downloads.thousandeyes.com/enterprise-agent/thousandeyes-enterprise-agent-x86_64-5.2.1.cisco.tar If you have ARM architecture: app-hosting upgrade appid {application-name} package https://downloads.thousandeyes.com/enterprise-agent/thousandeyes-enterprise-agent-aarch64-5.2.1.cisco.tar Please note: Upgrading the Cisco App-Hosting Image (CAF) Agent image will clear the Enterprise Agent’s local Test Data cache. The Test timeline will have a data gap for the affected period, and the cached Test Data will not be backfilled. Docker Agent Use the latest image tag (or latest-agent if you are not using BrowserBot), or Docker image version 0.105.0 or later. docker pull docker stop docker rm docker run Linux Package Agent Upgrade the te-agent package to the latest version (1.247.2) using the system package manager (yum, dnf, or apt, depending on your distribution). For more details, see Upgrading Enterprise Agents.
Latest: This incident is now resolved. Please follow the instructions using one of the options below if any of your Enterprise Agents cannot automatically update themselves. Option 1: Add …
-
- Reports and Dashboards
Timeline · 3 updates
- investigating · Oct 10, 2026, 04:47 AM UTC
Dashboard widgets showing data for Events datasource are affected in US1 region. The service is affected/not showing data since Oct 10, 2026 - 02:00 UTC
- monitoring · Oct 10, 2026, 05:58 AM UTC
A fix has been implemented at Oct 10 - 05:56 UTC and we are monitoring the results.
- resolved · Oct 15, 2026, 09:42 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
-
See the full ThousandEyes outage history
17 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse ThousandEyes outage history →Or sign up free to get alerts when ThousandEyes breaks · 10 free monitors · No credit card
Incident record
Since April 2026 · Statuspage by Atlassian · 63 components checked every 5 minutesThe longest incident in the last year, Ongoing issues in Mumbai, India on June 3, 2026, ran for 64 days. 216 maintenance windows announced in the same period.
Most affected components, last 12 months
- Platform Availability11
- Reports and Dashboards10
- Cloud and Enterprise Agents: Data ingress8
- Cloud and Enterprise Agents: Test assignment and configuration controller6
- API Availability5
Latest incidents
- Endpoint Agent Test Views Not Loading
ThousandEyes has identified an issue with Endpoint Agent Test views not loading. This has been identified and is now resolved.
- Issues with SamKnows One login
SamKnows One login was not available between 14:15 and 16:20 UTC. A fix has been implemented and we are monitoring the results.
- Service Degradation Affecting Dashboards Visualization in US2 Region
Summary We are currently investigating a possible degradation impacting dashboards in US2 Region Impact Dashboards showing data for Dynamic Tests - Network ·…
- Started Oct 27, 2026, 06:30 PM UTC · Resolved Oct 27, 2026, 06:30 PM UTC · –
- Issues with SamKnows One login ResolvedStarted Oct 27, 2026, 04:37 PM UTC · Resolved Oct 27, 2026, 07:11 PM UTC · 2h 33m
- Started Oct 14, 2026, 05:45 PM UTC · Resolved Oct 14, 2026, 07:18 PM UTC · 1h 32m
- Started Oct 11, 2026, 05:21 PM UTC · Resolved Oct 13, 2026, 07:50 PM UTC · 2d 2h
- Started Oct 10, 2026, 02:50 PM UTC · ● 22d 18h
- Started Oct 10, 2026, 04:47 AM UTC · Resolved Oct 15, 2026, 09:42 PM UTC · 5d 16h
- Started Oct 09, 2026, 08:14 PM UTC · Resolved Oct 12, 2026, 11:15 PM UTC · 3d 3h
- Started Oct 09, 2026, 07:32 AM UTC · Resolved Oct 10, 2026, 03:48 AM UTC · 20h 16m