ThousandEyes incident
Service Degradation affecting Endpoint Experience Scheduled Tests in US1 Region
Resolved after 5 days 15 hours, affecting Endpoint Agents: Test assignment and configuration controller, on May 13, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified May 13, 2026, 04:58 PM UTC
Summary: We have identified an issue causing delays when assigning or modifying Endpoint Experience Scheduled Tests in the US1 Region, beginning at 15:00 UTC on May 13, 2026. Impact: Customers may experience delays when creating or modifying Endpoint Experience Scheduled Tests, the endpoint agents may experience delays in receiving updated test schedules. Status: Our engineering team is actively investigating the root cause and working toward a resolution. ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email [email protected] if you have any questions.
- monitoring May 13, 2026, 09:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2026, 08:47 AM UTC
The incident has been resolved
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