ThousandEyes incident
Service Degradation affecting Endpoint Experience Scheduled Tests in US1 Region
ThousandEyes is currently experiencing a minor incident affecting Endpoint Agents: Test assignment and configuration controller, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified May 13, 2026, 04:58 PM UTC
Summary: We have identified an issue causing delays when assigning or modifying Endpoint Experience Scheduled Tests in the US1 Region, beginning at 15:00 UTC on May 13, 2026. Impact: Customers may experience delays when creating or modifying Endpoint Experience Scheduled Tests, the endpoint agents may experience delays in receiving updated test schedules. Status: Our engineering team is actively investigating the root cause and working toward a resolution. ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email [email protected] if you have any questions.