Service Degradation impacting Endpoint Experience tab in the web app

Update timeline

1. investigating Mar 09, 2026, 11:58 PM UTC

   We have identified an issue where customers in the US1 region may have issues when opening pages under Endpoint Experience on the ThousandEyes Platform. Customers may experience a 500 error page when accessing pages grouped under Endpoint Experience. Service degradation started around 23:00 UTC. Our team is currently investigating and we will be providing an update soon.

2. investigating Mar 09, 2026, 11:59 PM UTC

   We are continuing to investigate this issue.

3. monitoring Mar 10, 2026, 12:15 AM UTC

   We have implemented a fix and are currently monitoring the results

4. resolved Mar 10, 2026, 12:50 AM UTC

   We have confirmed that access to the Endpoint Experience tab is working as usual. Customers may have suffered impacts around 22:20UTC - 23:58 UTC. ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to open a case with us by sending an email to [email protected] or opening a live chat session to speak with an engineer from within app.thousandeyes.com.