ThousandEyes incident
Dashboard and Agent Selector Issues (US2 Region)
ThousandEyes is currently experiencing a minor incident affecting Reports and Dashboards, which began 3h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jun 27, 2026, 12:14 AM UTC
We are currently investigating an issue affecting customers with virtual agents in the US2 region. Impact: Dashboards– Map widgets will not load. Existing widgets with group-by or filtering options may be broken for affected accounts. New widgets with affected agents cannot be grouped by label. CEA Test Settings– Customers with affected agents are unable to load the agent selector. CEA Views– Affected agents are being displayed at “null island” (incorrect location). Our team has identified the root cause and a rollback of the responsible service change is underway. ??We are also working to re-seed the missing location data?? We will provide further updates as the situation progresses.
- monitoring Jun 27, 2026, 01:39 AM UTC
A fix has been implemented and the Engineering team is monitoring the changes. Additionally, If customers are looking at data from 2026-06-25T14:30:00.000Z to 2026-06-27T00:55:00.000Z (UTC) with widgets using Continent for group by/filter, they won't see labels/names for Continent.