ThousandEyes incident

some users of mobile apps may be unable to execute speed tests.

Major Resolved View vendor source →

ThousandEyes experienced a major incident on March 31, 2026 affecting Connected Devices (Formerly SamKnows), lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 08:01 AM UTC
Resolved
Mar 31, 2026, 08:25 AM UTC
Duration
23m
Detected by Pingoru
Mar 31, 2026, 08:01 AM UTC

Affected components

Connected Devices (Formerly SamKnows)

Update timeline

  1. identified Mar 31, 2026, 08:01 AM UTC

    Due to a platform issue some users of mobile apps may be unable to execute speed tests. our team has identified the root cause and are actively working on this issue for resolution

  2. resolved Mar 31, 2026, 08:25 AM UTC

    This incident has been resolved