ThousandEyes incident

Connected Devices Agent Availability Issues in EU Region

Minor Resolved View vendor source →

ThousandEyes experienced a minor incident on June 25, 2026 affecting Connected Devices Agent Registration and Connected Devices Test Assignment, lasting 7d 22h. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 04:34 PM UTC
Resolved
Jul 03, 2026, 03:03 PM UTC
Duration
7d 22h
Detected by Pingoru
Jun 25, 2026, 04:34 PM UTC

Affected components

Connected Devices Agent RegistrationConnected Devices Test Assignment

Update timeline

  1. investigating Jun 25, 2026, 04:34 PM UTC

    We are investigating platform degradation for connected devices agents. Customers will experience delayed test measurements and may have delayed agent registration

  2. identified Jun 25, 2026, 04:55 PM UTC

    The issue has been identified and our engineering team is currently working in restoring the service.

  3. monitoring Jun 25, 2026, 05:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 01, 2026, 11:06 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jul 02, 2026, 05:49 PM UTC

    Services are stable. We are continuing to monitor the situation for any further issues.

  6. resolved Jul 03, 2026, 03:03 PM UTC

    This incident has been resolved.