ThousandEyes incident

Service degradation affecting Support Chat

Minor Resolved View vendor source →

ThousandEyes experienced a minor incident on March 9, 2026 affecting Customer Success Chat, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2026, 06:01 PM UTC
Resolved
Mar 09, 2026, 06:41 PM UTC
Duration
39m
Detected by Pingoru
Mar 09, 2026, 06:01 PM UTC

Affected components

Customer Success Chat

Update timeline

  1. identified Mar 09, 2026, 06:01 PM UTC

    Summary: The Chat with Support feature is currently experiencing technical issues. Impact: Chat connectivity is unavailable or intermittent. Customers should submit support requests via email at [email protected] until the service is restored. Status: We are working on a fix and will provide updates as they become available.

  2. monitoring Mar 09, 2026, 06:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 09, 2026, 06:41 PM UTC

    This incident has been resolved.