ThousandEyes incident

SSO customers are able to login bypassing their IDP

Major Resolved View vendor source →

ThousandEyes experienced a major incident on March 13, 2026 affecting SAML/SSO, lasting 7h 39m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2026, 06:05 AM UTC
Resolved
Mar 13, 2026, 01:45 PM UTC
Duration
7h 39m
Detected by Pingoru
Mar 13, 2026, 06:05 AM UTC

Affected components

SAML/SSO

Update timeline

  1. investigating Mar 13, 2026, 06:05 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 13, 2026, 06:48 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 13, 2026, 07:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 13, 2026, 01:45 PM UTC

    No issues observed after the monitoring state. This incident was resolved around 07:04 UTC.