Thomson Reuters Outage History
Thomson Reuters degraded · 1 active incident View live status →Pingoru has recorded 206 incidents for Thomson Reuters: 206 in the last 12 months and 62 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 24 | 318 of 720 (44%) |
| May 2026 | 32 | 342 of 744 (46%) |
| June 2026 | 21 | 211 of 720 (29%) |
| July 2026 | 36 | 351 of 744 (47%) |
| August 2026 | 29 | 477 of 744 (64%) |
| September 2026 | 14 | 99 of 720 (14%) |
| October 2026 | 12 | 403 of 592 (68%) |
Incidents, newest first
Minor May 4, 2026 Instabilidade Momentânea PROD02 1h 45m AMERS – ONESOURCE Tax One
Started May 04, 2026, 02:03 PM UTC· resolved May 04, 2026, 03:49 PM UTC
- investigating May 04, 2026, 02:03 PM UTC
Informamos que identificamos uma instabilidade momentânea generalizada na aplicação ONESOURCE Tax One, especificamente no ambiente PROD02. O impacto percebido pelos usuários está relacionado à lentidão na navegação entre telas, aumento no tempo de execução dos processamentos e processos abortados. Nosso time técnico permanece em sala na execução de ações imediatas que têm previsão de aproximadamente 1 hora para solução. Para identificar o ambiente em que sua instalação está alocada acesse.
- resolved May 04, 2026, 03:49 PM UTC
Este incidente foi resolvido.
Notice May 3, 2026 Intermittent tax calculation failures in OCI PROD AMER 5m ONESOURCE Determination Enterprise Cloud (OCI AMER)
Started May 03, 2026, 04:25 AM UTC· resolved May 03, 2026, 04:30 AM UTC
- investigating May 04, 2026, 03:12 PM UTC
12:26 AM to 12:30 AM ET on 3rd May, customers in OCI PROD might have experienced intermittent tax calculation failures. Issue was mitigated within 5 minutes.
- resolved May 04, 2026, 03:12 PM UTC
This incident has been resolved.
Minor May 2, 2026 Oauth token failures in EMEA PROD 2d ONESOURCE Determination Enterprise Cloud (AWS EMEA)
Started May 02, 2026, 01:13 PM UTC· resolved May 04, 2026, 02:01 PM UTC
- investigating May 02, 2026, 01:13 PM UTC
We are currently experiencing intermittent issues with the Tax Calculations feature with our Onesource Indirect Tax Determination Enterprise service.
- monitoring May 02, 2026, 01:19 PM UTC
We experienced intermittent issue with tax calculation REST API in the ONESOURCE Indirect Tax Determination - EMEA Production environment between 08:02 AM and 08:06 AM ET on May 2nd. The issue is already mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
- resolved May 04, 2026, 02:01 PM UTC
This incident has been resolved.
Minor April 30, 2026 GoSystem Tax RS - MFA Error 9h 55m AMERS GoSystem Tax RS
Started Apr 30, 2026, 03:47 PM UTC· resolved May 01, 2026, 01:42 AM UTC
- investigating Apr 30, 2026, 03:47 PM UTC
We are currently experiencing an issue with our multi-factor authentication service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- identified Apr 30, 2026, 08:52 PM UTC
GoSystem Tax RS will be performing maintenance from 5PM CT to 9PM CT. Customers may experience slight degradation during this maintenance.
- resolved May 01, 2026, 01:42 AM UTC
This incident has been resolved.
Minor April 29, 2026 High latency and Intermittent failures for Tax calculations in AMER UAT 4h 47m ONESOURCE Determination Enterprise Cloud (AWS AMER)
Started Apr 29, 2026, 08:53 AM UTC· resolved Apr 29, 2026, 01:40 PM UTC
- investigating Apr 29, 2026, 08:53 AM UTC
We are currently experiencing intermittent issues with the Tax calculation Service feature with our Onesource Indirect Tax Determination Enterprise service.
- resolved Apr 29, 2026, 01:40 PM UTC
Dear Customers, We experienced high latency & intermittent failure with tax calculations in the ONESOURCE Indirect Tax Determination - AMER UAT environment between 2:48 AM and 7:50 AM EST on April 29th. The issue is already mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Minor April 25, 2026 Intermittent High latency and failures for Tax calculations in AWS , OCI PROD 1h 9m ONESOURCE Determination Enterprise Cloud (AWS AMER), ONESOURCE Determination Enterprise Cloud (OCI AMER), ONESOURCE Determination Anywhere (AWS AMER), ONESOURCE Determination Anywhere (OCI AMER)
Started Apr 25, 2026, 06:29 AM UTC· resolved Apr 25, 2026, 07:38 AM UTC
- investigating Apr 25, 2026, 06:29 AM UTC
Dear Customers, we wanted to inform you that we are experiencing high latency & intermittent failures for oauth service in AWS and OCI Production environment. Technical teams are currently working on it with high priority to restore the services. More details to follow soon. Thank you for your understanding and patience
- investigating Apr 25, 2026, 06:30 AM UTC
We are continuing to investigate this issue.
- investigating Apr 25, 2026, 07:03 AM UTC
We are continuing to investigate this issue.
- resolved Apr 25, 2026, 07:38 AM UTC
Dear Customers, We experienced issues for new OAuth token generations in AMER Production environment between 1:50 AM and 3:11 AM EST on April 25th. The issue is mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Minor April 24, 2026 ONESORCE GTM4 TTM Slow Performance 4d 23h Global Trade - pwd by Integration Point, GTM Platform
Started Apr 24, 2026, 03:08 PM UTC· resolved Apr 29, 2026, 02:22 PM UTC
- investigating Apr 24, 2026, 03:08 PM UTC
We are currently experiencing degraded performance for some customers leveraging the TTM workflow for shipments. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- monitoring Apr 24, 2026, 04:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 29, 2026, 02:22 PM UTC
This incident has been resolved.
Minor April 15, 2026 Onesource Global Trade - Delays in Export and TTM Processing 18h 2m Global Trade - pwd by Integration Point, GTM Platform
Started Apr 15, 2026, 07:09 PM UTC· resolved Apr 16, 2026, 01:11 PM UTC
- investigating Apr 15, 2026, 07:09 PM UTC
Thomson Reuters is currently investigating multiple reports of extended processing times for the TTM/Export management function within Onesource GTM.
- resolved Apr 16, 2026, 01:11 PM UTC
This incident has been resolved and processing for Export and TTM is back to normal.
Minor April 14, 2026 Certificate Manager Enterprise Cloud-High Latency and Intermittent Failures-OCI UAT&PROD 4h 23m Certificate Manager Enterprise Cloud
Started Apr 14, 2026, 10:58 AM UTC· resolved Apr 14, 2026, 03:21 PM UTC
- investigating Apr 14, 2026, 10:58 AM UTC
Dear Customers, We wanted to inform you that we are experiencing high latency & intermittent failures while using Certificate Manager Enterprise cloud service in OCI UAT & Production environment. Technical teams are currently working on it with high priority, more details to follow soon. Thank you for your understanding and patience
- resolved Apr 14, 2026, 03:21 PM UTC
The issue is fully mitigated and the services are restored and fully operational. We will work on the root cause analysis and provide full details as soon as possible.
Minor April 6, 2026 Intermittent Tax Calculation failures for SOAP and REST APIs in OCI PROD 5h 44m ONESOURCE Determination Enterprise Cloud (OCI AMER)
Started Apr 06, 2026, 09:45 PM UTC· resolved Apr 07, 2026, 03:29 AM UTC
- investigating Apr 06, 2026, 09:45 PM UTC
We are currently experiencing intermittent issues with the Tax Calculation feature with our ONESOURCE Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- investigating Apr 06, 2026, 11:37 PM UTC
We are actively investigating the issue and working on mitigation. The next update will be provided by 06:45 PM CST
- investigating Apr 07, 2026, 01:27 AM UTC
We are still working with our internal teams to fully mitigate the issue as soon as possible . We will post the next update at 9:00 PM CST.
- investigating Apr 07, 2026, 02:12 AM UTC
We continue to work with our internal teams to fully mitigate the issue as soon as possible.
- resolved Apr 07, 2026, 03:29 AM UTC
The issue is fully mitigated at 10:15 PM CST and the services are restored and fully operational. We will work on the root cause analysis and provide full details as soon as possible.
Minor April 1, 2026 Intermittent High latency and failures for Tax calculations in AWS AMER UAT 3h 29m ONESOURCE Determination Enterprise Cloud (AWS AMER)
Started Apr 01, 2026, 12:25 PM UTC· resolved Apr 01, 2026, 03:55 PM UTC
- investigating Apr 01, 2026, 12:25 PM UTC
We are currently experiencing intermittent issues with the Tax calculations (Soap and Rest API) feature with our Onesource Indirect Tax Determination Enterprise service.
- monitoring Apr 01, 2026, 01:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 01, 2026, 03:55 PM UTC
Dear Customers, We experienced intermittent high latency and failures with tax calculations requests for SOAP & REST services in the ONESOURCE Indirect Tax Determination - AMER UAT environment between 7:22AM and 8:20 AM ET on 1st April. The issue is mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Minor April 1, 2026 Intermittent High Latency for tax calculations in AWS AMER PROD 1h 18m ONESOURCE Determination Enterprise Cloud (AWS AMER)
Started Apr 01, 2026, 09:07 AM UTC· resolved Apr 01, 2026, 10:25 AM UTC
- investigating Apr 01, 2026, 09:07 AM UTC
We are currently experiencing intermittent issues with the Tax calculation service feature with our Onesource Indirect Tax Determination Enterprise service.
- monitoring Apr 01, 2026, 10:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 01, 2026, 10:25 AM UTC
Dear Customers, We experienced intermittent high latency issues with tax calculations requests for SOAP & REST services in the ONESOURCE Indirect Tax Determination - AMER Production environment between 4:30 AM and 4:51 AM ET on 1st April. The issue is mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Minor March 31, 2026 Intermittent Latency Observed for Tax Calculation REST API Across AMER, EMEA, OCI UAT/PROD 8m ONESOURCE Determination Enterprise Cloud (AWS AMER), ONESOURCE Determination Enterprise Cloud (AWS EMEA), ONESOURCE Determination Enterprise Cloud (OCI AMER)
Started Mar 31, 2026, 05:48 PM UTC· resolved Mar 31, 2026, 05:56 PM UTC
- investigating Mar 31, 2026, 05:48 PM UTC
We are currently experiencing intermittent issues with the Tax calculation REST API feature with our ONESOURCE Indirect Tax Determination Enterprise. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Mar 31, 2026, 05:56 PM UTC
Dear Customers, We experienced intermittent latencies with the Tax Calculation REST APIs in ONESOURCE Indirect Tax Determination across the AMER, EMEA, and OCI in both UAT and PROD environments between 12:00 PM and 12:15 PM CST on March 31. The issue has now been mitigated. We apologize for any inconvenience this may have caused and appreciate your understanding and patience. We are actively looking into the root cause. If you have any questions, please contact Customer Support.
Minor March 31, 2026 Performance Degradation on ABACUS 1d 1h EMEA (legacy) Corporate Tax
Started Mar 31, 2026, 10:39 AM UTC· resolved Apr 01, 2026, 12:02 PM UTC
- investigating Mar 31, 2026, 10:39 AM UTC
We are currently experiencing a performance issue with the Abacus [Legacy CorporateTax] application . Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information, if you have any questions please contact Customer Support.
- investigating Mar 31, 2026, 10:43 AM UTC
We are continuing to investigate this issue.
- resolved Apr 01, 2026, 12:02 PM UTC
This incident has been resolved.
Minor March 30, 2026 Intermittent High Latency and failures for tax calculations in AWS AMER UAT 43m ONESOURCE Determination Enterprise Cloud (AWS AMER)
Started Mar 30, 2026, 07:34 AM UTC· resolved Mar 30, 2026, 08:18 AM UTC
- investigating Mar 30, 2026, 07:34 AM UTC
We are currently experiencing intermittent issues with the Tax calculations feature with our Onesource Indirect Tax Determination Enterprise service.
- resolved Mar 30, 2026, 08:18 AM UTC
This incident has been resolved.
Minor March 26, 2026 ONESOURCE Global Trade - Emergency Maintenance for US AWS Environment 6h 47m Global Trade - pwd by Integration Point, GTM Platform
Started Mar 26, 2026, 08:40 PM UTC· resolved Mar 27, 2026, 03:28 AM UTC
- investigating Mar 26, 2026, 08:40 PM UTC
ONESOURCE Global Trade will be undergoing emergency maintenance tonight March 26th starting at 9.30 PM EST in the US AWS environment to address some important vulnerabilities. This maintenance will run until 1:30 AM EST, and during this maintenance window clients can expect intermittent down times of up to 10 minutes.
- investigating Mar 27, 2026, 01:56 AM UTC
The emergency maintenance is currently in progress. We will provide updates as necessary.
- resolved Mar 27, 2026, 03:28 AM UTC
The emergency maintenance has been completed
Minor March 26, 2026 ONESOURCE Global Trade - Emergency Maintenance for EU AWS Environment 5h 19m Global Trade - pwd by Integration Point, GTM Platform
Started Mar 26, 2026, 08:36 PM UTC· resolved Mar 27, 2026, 01:55 AM UTC
- investigating Mar 26, 2026, 08:36 PM UTC
ONESOURCE Global Trade will be undergoing emergency maintenance tonight March 26th starting at 5.30PM EST in the EU AWS environment to address some important vulnerabilities. This maintenance will run until 9.30 PM EST, and during this maintenance window clients can expect intermittent down times of up to 10 minutes.
- investigating Mar 27, 2026, 01:53 AM UTC
The emergency maintenance has been completed.
- resolved Mar 27, 2026, 01:55 AM UTC
The emergency maintenance has been completed.
Minor March 26, 2026 ONESOURCE GTM - IP : Issue with Content Integration 12h 57m Global Trade - pwd by Integration Point
Started Mar 26, 2026, 02:34 PM UTC· resolved Mar 27, 2026, 03:31 AM UTC
- investigating Mar 26, 2026, 02:34 PM UTC
We are currently experiencing an delay with the Content Integration feature with our nightly refresh job did not complete as expected. Our teams are actively working to resolve this and expect the refresh to be completed later today, within approximately 9–10 hours. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.”
- resolved Mar 27, 2026, 03:31 AM UTC
The nightly refresh job has been completed and the Content Integration feature is working .
Minor March 24, 2026 Infrastructure Instability across servers 18h 25m AMERS Tax Information Reporting
Started Mar 24, 2026, 07:59 PM UTC· resolved Mar 25, 2026, 02:24 PM UTC
- identified Mar 24, 2026, 07:59 PM UTC
To resolve some infrastructure instability, we are performing some emergency maintenance. This emergency maintenance may cause temporary performance degradation for a subset of clients. This degradation could last for 30 minutes following the maintenance which will occur between 3/24/2026 2:30pm and 3/24/2026 3:00pm
- resolved Mar 25, 2026, 02:24 PM UTC
This incident has been resolved.
Minor March 23, 2026 Intermittent failures on ONESOURCE Global Trade - Latam Webservices 19h 13m Global Trade - LATAM
Started Mar 23, 2026, 06:19 PM UTC· resolved Mar 24, 2026, 01:32 PM UTC
- investigating Mar 23, 2026, 06:19 PM UTC
We are currently experiencing intermittent issues with the Integration Webservices feature with our ONESOURCE Global Trade - Latam service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- investigating Mar 24, 2026, 12:35 PM UTC
We are continuing to investigate this issue.
- resolved Mar 24, 2026, 01:32 PM UTC
A fix has been implemented and we are monitoring the results. Mar 23, 21:15 BRT Dear Customers, We experienced intermittent issue with Integration Webservices feature in the ONESOURCE Global Trade -Latam in the Production environment between 7:30 AM BRT and 9:30 PM BRT on March 23th. The issue is already mitigated now. We apologize for any inconvenience and appreciate your understanding and patience.
Minor March 21, 2026 ONESOURCE Indirect Tax calculation failures in REST API - AMER PROD 1h 42m ONESOURCE Determination Enterprise Cloud (AWS AMER)
Started Mar 21, 2026, 03:10 PM UTC· resolved Mar 21, 2026, 04:52 PM UTC
- identified Mar 21, 2026, 03:17 PM UTC
We experienced tax calculation failures for our REST API transactions in AMER PROD between 9:45 AM - 9:50 AM CST. We are actively monitoring the situation and will soon update on the latest status.
- resolved Mar 21, 2026, 04:52 PM UTC
Tax calculation failures affected REST API transactions in AMER PROD from 9:45 to 9:50 a.m. CST. The systems have auto-healed, and we are investigating the root cause. We will complete the RCA and share additional details soon.
Minor March 19, 2026 ONESOURCE Corporate Tax - could not merge with template errors 1h 35m EMEA (web) Corporate Tax
Started Mar 19, 2026, 02:44 PM UTC· resolved Mar 19, 2026, 04:19 PM UTC
- investigating Mar 19, 2026, 02:44 PM UTC
We are aware of could not merge with template errors being seen, particularly on the Provisions and Qualifying Donations sheets in calculations using the United Kingdom Corporate Tax template. We're investigating this and apologise for the inconvenience caused.
- resolved Mar 19, 2026, 04:19 PM UTC
This incident has been resolved.
Minor March 13, 2026 Slow Response for GoSystem Tax efile Viewer 1h 34m AMERS GoSystem Tax RS
Started Mar 13, 2026, 10:47 PM UTC· resolved Mar 14, 2026, 12:22 AM UTC
- investigating Mar 13, 2026, 10:47 PM UTC
We are currently experiencing performance issues with efile viewer for GoSystem Tax. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information, if you have any questions please contact Customer Support.
- resolved Mar 14, 2026, 12:22 AM UTC
This incident has been resolved as of 6:45 PM central time. We will continue to monitor and ensure services remain stable and performant.
Notice March 13, 2026 Intermittent failures while generating reports - AMER PROD 10d 3h Reports and Analytics Enterprise Cloud
Started Mar 13, 2026, 03:01 PM UTC· resolved Mar 23, 2026, 06:17 PM UTC
- investigating Mar 13, 2026, 03:01 PM UTC
Intermittent Issues: We are currently experiencing intermittent issues with the Reporting and analytics feature with our NextGen Reporting and analytics service.
- investigating Mar 13, 2026, 04:39 PM UTC
Dear Customers, We experienced intermittent issue with Reports & Analytics feature in the ONESOURCE Indirect Tax Determination - AMER Production environment between 5:30 AM ET and 10:30 AM ET on March 13th. The issue is already mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
- monitoring Mar 13, 2026, 06:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 23, 2026, 06:17 PM UTC
This incident has been resolved.
Notice March 10, 2026 GoSystem Tax RS in AMERS 14h 57m AMERS GoSystem Tax RS, AMERS GoSystem Tax RS API
Started Mar 10, 2026, 11:42 PM UTC· resolved Mar 11, 2026, 02:39 PM UTC
- investigating Mar 10, 2026, 11:42 PM UTC
We are currently experiencing a performance issue with the Messaging and Workflows feature with our GoSystem Tax RS service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information, if you have any questions please contact Customer Support.
- investigating Mar 11, 2026, 02:20 AM UTC
The issue has been resolved and we will continue to monitor the situation.
- resolved Mar 11, 2026, 02:39 PM UTC
This incident has been resolved.