Thomson Reuters Outage History

Started Jun 16, 2026, 12:34 PM UTC· resolved Jun 16, 2026, 05:55 PM UTC

1. investigating Jun 16, 2026, 12:34 PM UTC

   Slow Performance: We are currently experiencing a performance issue with the Roll Forward, Batch Recalc feature with our Roll Forward, Batch Recalc service.

2. resolved Jun 16, 2026, 05:55 PM UTC

   This incident has been resolved.

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Started Jun 12, 2026, 01:35 PM UTC· resolved Jun 12, 2026, 02:00 PM UTC

1. investigating Jun 12, 2026, 01:35 PM UTC

   We are currently experiencing an issue with our Reporting Entities service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

2. resolved Jun 12, 2026, 02:00 PM UTC

   This incident has been resolved.

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Started Jun 11, 2026, 06:47 AM UTC· resolved Jun 11, 2026, 07:23 AM UTC

1. investigating Jun 11, 2026, 06:47 AM UTC

   Dear Customers, We wanted to inform you that we are observing disruptions while accessing IDT User Interface [ UI] in UAT environment. Technical teams are currently working on it with high priority to restore the services. More details to follow soon. Thank you for your understanding and patience

2. resolved Jun 11, 2026, 07:23 AM UTC

   This incident has been resolved.

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Started Jun 11, 2026, 05:54 AM UTC· resolved Jun 12, 2026, 01:52 AM UTC

1. investigating Jun 11, 2026, 05:54 AM UTC

   ONESOURCE GTM is currently experiencing an issue with the ZONE-TO-ZONE feature with our FOREIGN TRADE ZONE service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

2. investigating Jun 11, 2026, 07:14 AM UTC

   Our team has identified the issue and are working on a Software development fix. The Software development changes are being implemented at this time and will be expedited through validation and deployment to Production. We will share another update when the deployment to Production starts. We apologize for any inconvenience and appreciate your understanding and patience. If you have any questions, please contact Customer Support.

3. investigating Jun 11, 2026, 07:17 AM UTC

   Our team has identified the issue and are working on a Software development fix. The Software development changes are being implemented at this time and will be expedited through validation and deployment to Production. We will share another update when the deployment to Production starts. We apologize for any inconvenience and appreciate your understanding and patience. If you have any questions, please contact Customer Support.

4. investigating Jun 11, 2026, 08:19 AM UTC

   Our team will be initiating the deployment of software changes to address the identified issue starting at 4:30 AM EST. During this time, customers may experience temporary degraded performance while accessing the website and executing backend tasks. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

5. monitoring Jun 11, 2026, 11:41 AM UTC

   The issue has been resolved. We will continue to monitor for the next few hours

6. resolved Jun 12, 2026, 01:52 AM UTC

   The issue has been resolved

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Started Jun 08, 2026, 03:59 PM UTC· resolved Jun 09, 2026, 12:24 AM UTC

1. investigating Jun 08, 2026, 03:59 PM UTC

   Intermittent Issues: We are currently experiencing intermittent issues with the Account Tracking and Shipment ODATA (GET) feature with our ONESOURCE Trust Tax Services service.

2. resolved Jun 09, 2026, 12:24 AM UTC

   This incident has been resolved.

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Started Jun 08, 2026, 01:43 PM UTC· resolved Jun 09, 2026, 03:11 PM UTC

1. investigating Jun 08, 2026, 01:43 PM UTC

   Instabilidade momentânea no ambiente PROD01, especificamente na fila de importações e na mensageria ECF/REINF. Nossa equipe técnica já está atuando na análise e correção do problema. Para viabilizar a atuação emergencial, os serviços afetados foram temporariamente interrompidos. A previsão estimada para normalização é de aproximadamente 1 hora. Para identificação do ambiente acesse.

2. investigating Jun 08, 2026, 03:18 PM UTC

   Identificamos, durante a manhã, uma instabilidade momentânea no ambiente PROD01, especificamente na fila de importações e na mensageria ECF/REINF. No que se refere à mensageria ECF/REINF, informamos que o cenário já se encontra normalizado. Em relação à fila de importações, seguimos em análise, ainda com registro de instabilidade. Nossa equipe técnica permanece atuando na análise e correção do problema. Como medida emergencial, os serviços afetados foram temporariamente interrompidos. Seguimos em avaliação e, neste momento, ainda não há previsão para normalização. Para identificação do ambiente acesse

3. resolved Jun 09, 2026, 03:11 PM UTC

   This incident has been resolved.

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Started Jun 03, 2026, 03:28 PM UTC· resolved Jun 03, 2026, 05:48 PM UTC

1. investigating Jun 03, 2026, 03:28 PM UTC

   We are currently experiencing an issue with the processing feature with our Trust Tax service, which is temporarily unavailable.

2. resolved Jun 03, 2026, 05:48 PM UTC

   This incident has been resolved.

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Started May 26, 2026, 08:36 PM UTC· resolved May 28, 2026, 03:49 PM UTC

1. investigating May 26, 2026, 08:36 PM UTC

   Thomson Reuters is investigating an issue where clients are not able to login to the application. We are actively working to get access restored.

2. monitoring May 26, 2026, 08:50 PM UTC

   Issue has been resolved and all clients should be able to login. We will continue to monitor.

3. resolved May 28, 2026, 03:49 PM UTC

   This incident has been resolved.

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Started May 24, 2026, 12:02 AM UTC· resolved May 24, 2026, 08:25 AM UTC

1. investigating May 24, 2026, 12:02 AM UTC

   We are currently experiencing intermittent issues with Launching of Tax Provision for few clients with our Tax Provision service.

2. resolved May 24, 2026, 08:25 AM UTC

   This incident has been resolved.

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Started May 22, 2026, 01:58 AM UTC· resolved May 22, 2026, 02:37 AM UTC

1. investigating May 22, 2026, 01:58 AM UTC

   We are currently experiencing an issue with our [insert service name details] service, which is temporarily unavailable.

2. investigating May 22, 2026, 02:02 AM UTC

   We are continuing to investigate this issue.

3. resolved May 22, 2026, 02:37 AM UTC

   This incident has been resolved.

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Started May 21, 2026, 01:22 PM UTC· resolved May 21, 2026, 02:15 PM UTC

1. investigating May 21, 2026, 01:22 PM UTC

   Identificamos uma instabilidade momentânea na funcionalidade de equalização do DataMart, que pode ocasionar a interrupção de alguns processamentos.

2. resolved May 21, 2026, 02:15 PM UTC

   This incident has been resolved.

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Started May 18, 2026, 03:41 PM UTC· resolved May 18, 2026, 03:49 PM UTC

1. investigating May 18, 2026, 03:41 PM UTC

   We're aware and investigating an error being seen when accessing the Transactions > Import Details area of "An unexpected error occured" with high priority.

2. resolved May 18, 2026, 03:49 PM UTC

   This incident has been resolved.

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Started May 17, 2026, 12:08 AM UTC· resolved May 17, 2026, 12:08 AM UTC

1. resolved May 17, 2026, 12:08 AM UTC

   We experienced intermittent issues with tax calculation service in the ONESOURCE Indirect Tax Determination - AMER and OCI Production environments between 07:06 AM and 07:12 AM CST on May 16th. The issue is already mitigated. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

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Started May 11, 2026, 12:44 PM UTC· resolved May 11, 2026, 01:15 PM UTC

1. identified May 11, 2026, 12:44 PM UTC

   We are currently experiencing intermittent issues with the Tax calculation Service feature with our Onesource Indirect Tax Determination Enterprise service.

2. resolved May 11, 2026, 01:15 PM UTC

   Dear Customers, We had experienced intermittent issues with tax calculation service (REST API) and Authentication token generations in the ONESOURCE Indirect Tax Determination - AMER Production environment between 07:51 AM and 8:03 AM EST. The issue is mitigated. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

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Started May 11, 2026, 11:58 AM UTC· resolved May 11, 2026, 01:45 PM UTC

1. monitoring May 11, 2026, 06:14 PM UTC

   Dear Customers, Between 06:58 AM CT and 08:45 AM CT, customers in EMEA PROD experienced an outage of the Certificate Manager Enterprise Cloud SOAP and REST services. The issue has been fully mitigated, and all services have been successfully restored. We apologize for the inconvenience caused and appreciate your understanding and patience. Further details will be shared in the formal RCA. If you have any questions, please contact Customer Support

2. resolved May 11, 2026, 06:20 PM UTC

   This incident has been resolved.

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Started May 11, 2026, 07:20 AM UTC· resolved May 11, 2026, 10:16 AM UTC

1. monitoring May 11, 2026, 07:20 AM UTC

   Dear Customers, We had experienced intermittent issues with tax calculation service (REST API) and Authentication token generations in the ONESOURCE Indirect Tax Determination - AMER Production environment between 01:54 AM and 2:08 AM EST . The issue is mitigated. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

2. resolved May 11, 2026, 10:16 AM UTC

   This incident has been resolved.

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Started May 08, 2026, 06:15 PM UTC· resolved May 08, 2026, 07:10 PM UTC

1. identified May 08, 2026, 06:15 PM UTC

   Thomson Reuters is aware of an issue with the Export Management module and the DPS connection. The team is working on a remediation now and will update here once that is in place.

2. resolved May 08, 2026, 07:10 PM UTC

   This incident has been resolved and we will continue to monitor.

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Started May 08, 2026, 02:41 PM UTC· resolved May 08, 2026, 09:27 PM UTC

1. investigating May 08, 2026, 02:41 PM UTC

   Dear Customers, We wanted to inform you that Certificate Manager service temporarily unavailable In OCI production environment. Technical teams are currently working on it with high priority, more details to follow soon. Thank you for your understanding and patience .

2. resolved May 08, 2026, 09:27 PM UTC

   The issue has been fully mitigated, and the services have been restored. We will work on the root cause analysis.

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Started May 08, 2026, 02:22 AM UTC· resolved May 09, 2026, 02:00 AM UTC

1. investigating May 08, 2026, 02:22 AM UTC

   We are currently experiencing intermittent issues with the Reporting Entity Creation feature with our BDS service due to ongoing AWS Outage in AMERS Region. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

2. resolved May 09, 2026, 02:00 AM UTC

   This incident has been resolved.

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Started May 08, 2026, 01:58 AM UTC· resolved May 08, 2026, 05:15 AM UTC

1. investigating May 08, 2026, 01:58 AM UTC

   We are currently experiencing an issue with the Tax calculation API feature with our Onesource Indirect Tax Enterprise service, which is temporarily unavailable.

2. investigating May 08, 2026, 02:12 AM UTC

   We want to keep you informed: as of May 07, 2026 at 19:33 CST, customers may be experiencing a complete outage with the Tax Calculation API feature in our OneSource Indirect Tax Enterprise service. The affected regions include UAT AMER, EMEA, and OCI. The good news is that our team has already identified the root cause and is actively working to restore full service as quickly as possible. We truly appreciate your patience and understanding during this time. Please continue to monitor this page for live updates, and we will keep you informed every step of the way.

3. monitoring May 08, 2026, 04:15 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved May 08, 2026, 05:15 AM UTC

   This incident has been resolved.

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Started May 08, 2026, 01:25 AM UTC· resolved May 11, 2026, 02:49 AM UTC

1. investigating May 08, 2026, 01:25 AM UTC

   We are currently experiencing an issue that is affecting some customers' ability to log in to the application. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support

2. monitoring May 08, 2026, 03:12 AM UTC

   The ONESOURCE Global Trade login issue is resolved, and the team will continue to monitor. The disruption was due to an AWS US-East (N. Virginia) outage. More updates will be provided as available.

3. resolved May 11, 2026, 02:49 AM UTC

   This incident has been resolved.

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Started May 07, 2026, 03:16 PM UTC· resolved May 11, 2026, 04:48 PM UTC

1. investigating May 07, 2026, 03:16 PM UTC

   Informamos que o ambiente de produção do ONESOURCE Tax One (PROD01) encontra-se com instabilidade momentânea, impactando na performance da geração do SPED Fiscal. A previsão de retorno até 14hs. Para identificação do ambiente acesse

2. resolved May 11, 2026, 04:48 PM UTC

   This incident has been resolved.

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Started May 06, 2026, 08:33 AM UTC· resolved May 07, 2026, 08:48 PM UTC

1. investigating May 06, 2026, 08:33 AM UTC

   We're aware of users facing an error of "Failed to load account information. Please try again." when launching ONESOURCE Indirect Tax Compliance. We're also aware of users facing blank tabs within ONESOURCE Indirect Tax Compliance. These issues are being investigated with a high priority by our Platform teams. Resetting the user via Administration > Edit > Product Permissions tab: Indirect Tax Compliance by one of the Platform administrators should resolve the issue. Please raise a case with support if the issue persists. Apologies for the inconvenience

2. investigating May 06, 2026, 01:36 PM UTC

   We are continuing to investigate this issue.

3. identified May 07, 2026, 03:29 PM UTC

   We have identified the underlying cause and have developed a code fix to address the issue. We plan to deploy a hotfix to Production for ONESOURCE Indirect Compliance (EMEA) at 21:00 IST / 16:30 BST. We will provide an update to confirm once the deployment is complete. Again, we would like to apologise for the inconvenience.

4. monitoring May 07, 2026, 03:48 PM UTC

   The hotfix has been deployed. The Failed to load account information error is no longer being seen when launching Indirect Tax Compliance. Additionally, the tabs within Indirect Tax Compliance should no longer load blank pages.

5. resolved May 07, 2026, 08:48 PM UTC

   This incident has been resolved.

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Started May 05, 2026, 02:57 PM UTC· resolved May 05, 2026, 03:53 PM UTC

1. investigating May 05, 2026, 02:57 PM UTC

   We are currently experiencing an issue with the Print feature with our ONESOURCE Income Tax and GoSystem Tax RS service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information.

2. resolved May 05, 2026, 03:53 PM UTC

   This incident has been resolved.

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Started May 05, 2026, 05:03 AM UTC· resolved May 05, 2026, 06:33 AM UTC

1. investigating May 05, 2026, 05:03 AM UTC

   We are currently experiencing intermittent issues with Tax calculations feature with OneSource Indirect Tax Determination Enterprise service.

2. investigating May 05, 2026, 05:23 AM UTC

   We are currently experiencing intermittent issues with the Tax calculations feature with our OneSource Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

3. resolved May 05, 2026, 06:33 AM UTC

   This incident has been resolved.

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