Resolved after 2 days, affecting ONESOURCE Determination Enterprise Cloud (AWS EMEA), on May 2, 2026.
We experienced intermittent issue with tax calculation REST API in the ONESOURCE Indirect Tax Determination - EMEA Production environment between 08:02 AM and 08:06 AM ET on May 2nd. The issue is already mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Affected components
Update timeline
- investigating May 02, 2026, 01:13 PM UTC
We are currently experiencing intermittent issues with the Tax Calculations feature with our Onesource Indirect Tax Determination Enterprise service.
- monitoring May 02, 2026, 01:19 PM UTC
We experienced intermittent issue with tax calculation REST API in the ONESOURCE Indirect Tax Determination - EMEA Production environment between 08:02 AM and 08:06 AM ET on May 2nd. The issue is already mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
- resolved May 04, 2026, 02:01 PM UTC
This incident has been resolved.
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