Thomson Reuters incident

Certificate Manager Enterprise Cloud-High Latency and Intermittent Failures-OCI UAT&PROD

Minor Resolved View vendor source →

Thomson Reuters experienced a minor incident on April 14, 2026 affecting Certificate Manager Enterprise Cloud, lasting 4h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 10:58 AM UTC
Resolved
Apr 14, 2026, 03:21 PM UTC
Duration
4h 23m
Detected by Pingoru
Apr 14, 2026, 10:58 AM UTC

Affected components

Certificate Manager Enterprise Cloud

Update timeline

  1. investigating Apr 14, 2026, 10:58 AM UTC

    Dear Customers, We wanted to inform you that we are experiencing high latency & intermittent failures while using Certificate Manager Enterprise cloud service in OCI UAT & Production environment. Technical teams are currently working on it with high priority, more details to follow soon. Thank you for your understanding and patience

  2. resolved Apr 14, 2026, 03:21 PM UTC

    The issue is fully mitigated and the services are restored and fully operational. We will work on the root cause analysis and provide full details as soon as possible.