Thomson Reuters experienced a minor incident on April 24, 2026 affecting Global Trade - pwd by Integration Point and GTM Platform, lasting 4d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Global Trade - pwd by Integration PointGTM Platform
Update timeline
- investigating Apr 24, 2026, 03:08 PM UTC
We are currently experiencing degraded performance for some customers leveraging the TTM workflow for shipments. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- monitoring Apr 24, 2026, 04:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 29, 2026, 02:22 PM UTC
This incident has been resolved.