Thomson Reuters incident
Intermittent High latency and failures for Tax calculations in AWS , OCI PROD
Resolved after 1 hour 9 minutes, affecting ONESOURCE Determination Enterprise Cloud (AWS AMER) and ONESOURCE Determination Enterprise Cloud (OCI AMER) and 1 more, on April 25, 2026.
Dear Customers, We experienced issues for new OAuth token generations in AMER Production environment between 1:50 AM and 3:11 AM EST on April 25th. The issue is mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Affected components
Update timeline
- investigating Apr 25, 2026, 06:29 AM UTC
Dear Customers, we wanted to inform you that we are experiencing high latency & intermittent failures for oauth service in AWS and OCI Production environment. Technical teams are currently working on it with high priority to restore the services. More details to follow soon. Thank you for your understanding and patience
- investigating Apr 25, 2026, 06:30 AM UTC
We are continuing to investigate this issue.
- investigating Apr 25, 2026, 07:03 AM UTC
We are continuing to investigate this issue.
- resolved Apr 25, 2026, 07:38 AM UTC
Dear Customers, We experienced issues for new OAuth token generations in AMER Production environment between 1:50 AM and 3:11 AM EST on April 25th. The issue is mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Your product runs on more than Thomson Reuters
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services