Thomson Reuters incident
Intermittent failures on ONESOURCE Global Trade - Latam Webservices
Resolved after 19 hours 13 minutes, affecting Global Trade - LATAM, on March 23, 2026.
A fix has been implemented and we are monitoring the results. Mar 23, 21:15 BRT Dear Customers, We experienced intermittent issue with Integration Webservices feature in the ONESOURCE Global Trade -Latam in the Production environment between 7:30 AM BRT and 9:30 PM BRT on March 23th. The issue is already mitigated now. We apologize for any inconvenience and appreciate your understanding and patience.
Affected components
Update timeline
- investigating Mar 23, 2026, 06:19 PM UTC
We are currently experiencing intermittent issues with the Integration Webservices feature with our ONESOURCE Global Trade - Latam service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- investigating Mar 24, 2026, 12:35 PM UTC
We are continuing to investigate this issue.
- resolved Mar 24, 2026, 01:32 PM UTC
A fix has been implemented and we are monitoring the results. Mar 23, 21:15 BRT Dear Customers, We experienced intermittent issue with Integration Webservices feature in the ONESOURCE Global Trade -Latam in the Production environment between 7:30 AM BRT and 9:30 PM BRT on March 23th. The issue is already mitigated now. We apologize for any inconvenience and appreciate your understanding and patience.
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