Thomson Reuters incident

Intermittent Tax Calculation failures for SOAP and REST APIs in OCI PROD

Minor Resolved View vendor source →

Thomson Reuters experienced a minor incident on April 6, 2026 affecting ONESOURCE Determination Enterprise Cloud (OCI AMER), lasting 5h 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2026, 09:45 PM UTC
Resolved
Apr 07, 2026, 03:29 AM UTC
Duration
5h 44m
Detected by Pingoru
Apr 06, 2026, 09:45 PM UTC

Affected components

ONESOURCE Determination Enterprise Cloud (OCI AMER)

Update timeline

  1. investigating Apr 06, 2026, 09:45 PM UTC

    We are currently experiencing intermittent issues with the Tax Calculation feature with our ONESOURCE Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

  2. investigating Apr 06, 2026, 11:37 PM UTC

    We are actively investigating the issue and working on mitigation. The next update will be provided by 06:45 PM CST

  3. investigating Apr 07, 2026, 01:27 AM UTC

    We are still working with our internal teams to fully mitigate the issue as soon as possible . We will post the next update at 9:00 PM CST.

  4. investigating Apr 07, 2026, 02:12 AM UTC

    We continue to work with our internal teams to fully mitigate the issue as soon as possible.

  5. resolved Apr 07, 2026, 03:29 AM UTC

    The issue is fully mitigated at 10:15 PM CST and the services are restored and fully operational. We will work on the root cause analysis and provide full details as soon as possible.