Thomson Reuters Outage History
Thomson Reuters degraded · 1 active incident View live status →Pingoru has recorded 206 incidents for Thomson Reuters: 206 in the last 12 months and 62 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 24 | 318 of 720 (44%) |
| May 2026 | 32 | 342 of 744 (46%) |
| June 2026 | 21 | 211 of 720 (29%) |
| July 2026 | 36 | 351 of 744 (47%) |
| August 2026 | 29 | 477 of 744 (64%) |
| September 2026 | 14 | 99 of 720 (14%) |
| October 2026 | 12 | 404 of 593 (68%) |
Incidents, newest first
Minor March 8, 2026 Intermittent Tax calculation failures in Amer UAT - SOAP & REST 17h 6m ONESOURCE Determination Enterprise Cloud (AWS AMER)
Started Mar 08, 2026, 06:51 AM UTC· resolved Mar 08, 2026, 11:57 PM UTC
- investigating Mar 08, 2026, 06:51 AM UTC
We are currently experiencing intermittent issues with Tax calculation feature with our ONESOURCE Indirect Tax Determination Enterprise service.
- resolved Mar 08, 2026, 11:57 PM UTC
This incident has been resolved.
Notice March 7, 2026 Intermittent latency issues for Tax Calculations in AMER UAT - SOAP & REST 1h 43m ONESOURCE Determination Enterprise Cloud (AWS AMER)
Started Mar 07, 2026, 02:45 PM UTC· resolved Mar 07, 2026, 04:29 PM UTC
- investigating Mar 07, 2026, 02:45 PM UTC
Intermittent Issues: We are currently experiencing intermittent issues with the Tax calculation feature with our ONESOURCE Indirect Tax Determination Enterprise service.
- monitoring Mar 07, 2026, 03:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 07, 2026, 04:29 PM UTC
Dear Customers, We experienced intermittent issue with tax calculation SOAP and REST APIs in the ONESOURCE Indirect Tax Determination - AMER UAT environment between 07:50 AM and 08:40 AM CST on March 7. The issue has now been mitigated.. We apologize for any inconvenience this may have caused and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Notice March 6, 2026 Intermittent latency issues in AMER UAT - SOAP & REST 3h 47m ONESOURCE Determination Enterprise Cloud (AWS AMER)
Started Mar 06, 2026, 02:26 PM UTC· resolved Mar 06, 2026, 06:13 PM UTC
- investigating Mar 06, 2026, 02:26 PM UTC
We are currently experiencing intermittent issues with the Tax calculation feature with our ONESOURCE Indirect Tax Determination Enterprise service.
- monitoring Mar 06, 2026, 03:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 06, 2026, 06:13 PM UTC
This incident has been resolved.
Notice March 6, 2026 GoSystem tax customers may see delays in event notifications that may impact workflows. 14h 39m AMERS GoSystem Tax RS
Started Mar 06, 2026, 03:06 AM UTC· resolved Mar 06, 2026, 05:46 PM UTC
- investigating Mar 06, 2026, 03:06 AM UTC
We are currently experiencing delays in processing messaging events with our GoSystem Tax service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- monitoring Mar 06, 2026, 04:59 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 06, 2026, 05:46 PM UTC
This incident has been resolved.
Minor March 5, 2026 ONESOURCE GTM -- US Government Filing Disruption 8d 2h Govt Connectivity US - ABI/AES
Started Mar 05, 2026, 03:55 PM UTC· resolved Mar 13, 2026, 06:36 PM UTC
- identified Mar 05, 2026, 03:55 PM UTC
Thomson Reuters is aware of a change made to ACE overnight that is causing entries to reject with the message "TRFF ADJSTMNT CONFLICT - ENT TYPE". It appears that entry line with IEEPA tariffs on will be rejected (no matter the entry or privilege date). We are working on fully confirming the scenarios and expectations for filings based on this update and will continue to post updates as additional guidance is issued. Please also feel free to reach out to your ABI Representative for additional guidance.
- resolved Mar 13, 2026, 06:36 PM UTC
This incident has been resolved.
Notice February 27, 2026 Intermittent UI Slowness in ONESOURCE Indirect Tax Determination Enterprise 27m ONESOURCE Determination Enterprise Cloud (AWS AMER), ONESOURCE Determination Enterprise Cloud (AWS EMEA), ONESOURCE Determination Enterprise Cloud (OCI AMER)
Started Feb 27, 2026, 06:46 PM UTC· resolved Feb 27, 2026, 07:14 PM UTC
- monitoring Feb 27, 2026, 06:46 PM UTC
Dear Customers, We experienced intermittent UI slowness issues in the ONESOURCE Indirect Tax Determination UAT and PROD environments between 06:30 AM CT and 08:00 AM CT today. We apologize for any inconvenience caused and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
- resolved Feb 27, 2026, 07:14 PM UTC
This incident has been resolved.
Notice February 25, 2026 Intermittent tax failures for Soap & REST API-AWS AMER UAT 2d ONESOURCE Determination Enterprise Cloud (AWS AMER)
Started Feb 25, 2026, 01:48 PM UTC· resolved Feb 27, 2026, 02:33 PM UTC
- investigating Feb 25, 2026, 01:48 PM UTC
We are currently experiencing intermittent issues with Tax Calculation feature with our Soap & Rest ApI service.
- monitoring Feb 25, 2026, 02:04 PM UTC
Dear Customers, We experienced intermittent issues with tax calculation SOAP and REST API in the ONESOURCE Indirect Tax Determination - AMER UAT environment between 6:49 AM CT and 7:04 AM CT AM on Feb 25. The issue has now been resolved. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
- resolved Feb 27, 2026, 02:33 PM UTC
This incident has been resolved.