Thomson Reuters incident

Intermittent tax calculation failures in OCI PROD AMER

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Resolved after 5 minutes, affecting ONESOURCE Determination Enterprise Cloud (OCI AMER), on May 3, 2026.

investigating May 04, 2026, 03:12 PM UTC

12:26 AM to 12:30 AM ET on 3rd May, customers in OCI PROD might have experienced intermittent tax calculation failures. Issue was mitigated within 5 minutes.

Started
May 03, 2026, 04:25 AM UTC
Resolved
May 03, 2026, 04:30 AM UTC
Duration
5m
Detected by Pingoru
May 03, 2026, 04:25 AM UTC

Affected components

ONESOURCE Determination Enterprise Cloud (OCI AMER)

Update timeline

  1. investigating May 04, 2026, 03:12 PM UTC

    12:26 AM to 12:30 AM ET on 3rd May, customers in OCI PROD might have experienced intermittent tax calculation failures. Issue was mitigated within 5 minutes.

  2. resolved May 04, 2026, 03:12 PM UTC

    This incident has been resolved.

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