Thomson Reuters incident

Intermittent tax calculation failures in OCI PROD AMER

Thomson Reuters experienced a notice incident on May 3, 2026 affecting ONESOURCE Determination Enterprise Cloud (OCI AMER), lasting 5m. The incident has been resolved; the full update timeline is below.

Started: May 03, 2026, 04:25 AM UTC
Resolved: May 03, 2026, 04:30 AM UTC
Duration: 5m
Detected by Pingoru: May 03, 2026, 04:25 AM UTC

Affected components

ONESOURCE Determination Enterprise Cloud (OCI AMER)

Update timeline

investigating May 04, 2026, 03:12 PM UTC

12:26 AM to 12:30 AM ET on 3rd May, customers in OCI PROD might have experienced intermittent tax calculation failures. Issue was mitigated within 5 minutes.
resolved May 04, 2026, 03:12 PM UTC

This incident has been resolved.