Thomson Reuters incident

Intermittent failures while generating reports - AMER PROD

Notice Resolved View vendor source →

Thomson Reuters experienced a notice incident on March 13, 2026 affecting Reports and Analytics Enterprise Cloud, lasting 10d 3h. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2026, 03:01 PM UTC
Resolved
Mar 23, 2026, 06:17 PM UTC
Duration
10d 3h
Detected by Pingoru
Mar 13, 2026, 03:01 PM UTC

Affected components

Reports and Analytics Enterprise Cloud

Update timeline

  1. investigating Mar 13, 2026, 03:01 PM UTC

    Intermittent Issues: We are currently experiencing intermittent issues with the Reporting and analytics feature with our NextGen Reporting and analytics service.

  2. investigating Mar 13, 2026, 04:39 PM UTC

    Dear Customers, We experienced intermittent issue with Reports & Analytics feature in the ONESOURCE Indirect Tax Determination - AMER Production environment between 5:30 AM ET and 10:30 AM ET on March 13th. The issue is already mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

  3. monitoring Mar 13, 2026, 06:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 23, 2026, 06:17 PM UTC

    This incident has been resolved.