Thomson Reuters incident

Infrastructure Instability across servers

Resolved after 18 hours 25 minutes, affecting AMERS Tax Information Reporting, on March 24, 2026.

identified Mar 24, 2026, 07:59 PM UTC

To resolve some infrastructure instability, we are performing some emergency maintenance. This emergency maintenance may cause temporary performance degradation for a subset of clients. This degradation could last for 30 minutes following the maintenance which will occur between 3/24/2026 2:30pm and 3/24/2026 3:00pm

Started
Mar 24, 2026, 07:59 PM UTC
Resolved
Mar 25, 2026, 02:24 PM UTC
Duration
18h 25m
Detected by Pingoru
Mar 24, 2026, 07:59 PM UTC

Affected components

AMERS Tax Information Reporting

Update timeline

  1. identified Mar 24, 2026, 07:59 PM UTC

    To resolve some infrastructure instability, we are performing some emergency maintenance. This emergency maintenance may cause temporary performance degradation for a subset of clients. This degradation could last for 30 minutes following the maintenance which will occur between 3/24/2026 2:30pm and 3/24/2026 3:00pm

  2. resolved Mar 25, 2026, 02:24 PM UTC

    This incident has been resolved.

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