ShopBase had 8 outages in the last 2 years totaling 6001h 11m of downtime — averaging 0.3 incidents per month.
There were 8 ShopBase outages since October 6, 2025 totaling 6001h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating Admin Dashboard issues to understand the full impact and mitigate this problem. More updates to follow shortly.
The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.
storefront down
A fix has been implemented and we are monitoring the result. In this period, some functions may repond more slower than usual. We will provide an update when the incident is resolved.
We are investigating Admin Dashboard issues to understand the full impact and mitigate this problem. More updates to follow shortly.
A fix has been implemented and we are monitoring the result. During this period, the backend dashboard may experience instability. We will provide an update when the incident is resolved.
The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.
We are investigating Product - Collection - Campaign issues to understand the full impact and mitigate this problem. More updates to follow shortly.
A fix has been implemented and we are monitoring the result. In this period, products changes may take longer time to update. We will provide an update when the incident is resolved.
The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.
We are investigating storefront issues to understand the full impact and mitigate this problem. More updates to follow shortly.
We are currently experiencing service disruption due to an ongoing Cloudflare incident (see: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q). A fix is being implemented and we are monitoring the results. During this period, the system and certain features may operate inconsistently or become temporarily unavailable. We will provide further updates once the incident is fully resolved.
The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.
An incident has happen on PayPal end. In this period, your customer may not be able to checkout via PayPal gateway. We will provide an update when the incident is resolved.
The issue has been resolved
We are investigating Storefront issues to understand the full impact and mitigate this problem. More updates to follow shortly.
A fix has been implemented and we are monitoring the outcome. During this period, some storefront images may not display or may load intermittently. Other storefront functions remain available. We will share another update when the incident is resolved.
We are investigating Checkout issues to understand the full impact and mitigate this problem. More updates to follow shortly.
During this time, buyers checking out via the ShopBase Marketplace payment (SMP) gateway may experience difficulties completing their payments due to an issue on the payment partner’s side. Other payment gateways remain fully operational. We will provide an update once the incident is fully resolved.
The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.