ShopBase Outage History

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There were 2 ShopBase outages since April 10, 2026 totaling 1h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.shopbasestatus.com

Minor April 21, 2026

Investigating an issue with Admin Dashboard

Detected by Pingoru
Apr 21, 2026, 09:44 AM UTC
Resolved
Apr 21, 2026, 09:54 AM UTC
Duration
9m
Affected: Admin DashboardDashboard AnalyticsProduct - Collection - CampaignPrintHubOrder AdminBalance
Timeline · 3 updates
  1. investigating Apr 21, 2026, 09:44 AM UTC

    We are investigating Admin Dashboard issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Apr 21, 2026, 09:48 AM UTC

    A fix has been implemented and we are monitoring the result. During this period, the backend dashboard may experience instability. We will provide an update when the incident is resolved.

  3. resolved Apr 21, 2026, 09:54 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Minor April 10, 2026

Investigating an issue with admin dashboard. Product - Collection - Campaign maybe affected

Detected by Pingoru
Apr 10, 2026, 08:42 AM UTC
Resolved
Apr 10, 2026, 10:15 AM UTC
Duration
1h 33m
Affected: Admin DashboardProduct - Collection - Campaign
Timeline · 3 updates
  1. investigating Apr 10, 2026, 08:42 AM UTC

    We are investigating Product - Collection - Campaign issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. monitoring Apr 10, 2026, 08:47 AM UTC

    A fix has been implemented and we are monitoring the result. In this period, products changes may take longer time to update. We will provide an update when the incident is resolved.

  3. resolved Apr 10, 2026, 10:15 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

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