ShopBase Outage History

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Pingoru has recorded 43 incidents for ShopBase: 10 in the last 12 months and 0 in the last 90 days.

Source: shopbasestatus.com

43incidents recorded
10last 12 months
0last 90 days
62 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking ShopBase in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202622 of 720 (0%)
May 202610 of 744 (0%)
June 202621 of 720 (0%)
July 202623 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 744 (0%)
November 202600 of 218 (0%)

Incidents, newest first

Minor July 24, 2026 Incident Resolved Report for CloudFlare 2h 4m Storefront, Storefront Home Page, Storefront Collection View, Storefront Product View and 11 more

Started Jul 24, 2026, 10:58 AM UTC· resolved Jul 24, 2026, 01:02 PM UTC

  1. investigating Jul 24, 2026, 11:24 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

  2. investigating Jul 24, 2026, 01:02 PM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Minor July 2, 2026 Investigating an issue with Admin Dashboard. Product maybe affected 36m Admin Dashboard, Product - Collection - Campaign

Started Jul 02, 2026, 02:57 AM UTC· resolved Jul 02, 2026, 03:33 AM UTC

  1. investigating Jul 02, 2026, 02:57 AM UTC

    We are investigating Admin Dashboard issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. resolved Jul 02, 2026, 03:33 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Minor June 22, 2026 Investigating an issue with Storefront 13m Storefront, Storefront Home Page, Storefront Collection View, Storefront Product View and 5 more

Started Jun 22, 2026, 09:32 AM UTC· resolved Jun 22, 2026, 09:45 AM UTC

  1. investigating Jun 22, 2026, 09:32 AM UTC

    We are investigating Storefront issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Jun 22, 2026, 09:45 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Minor June 16, 2026 Investigating an issue with Admin Dashboard. Product maybe affected 1h 5m Admin Dashboard, Product - Collection - Campaign

Started Jun 16, 2026, 04:30 AM UTC· resolved Jun 16, 2026, 05:35 AM UTC

  1. investigating Jun 16, 2026, 04:30 AM UTC

    We are investigating Admin Dashboard issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Jun 16, 2026, 04:33 AM UTC

    A fix has been implemented and we are monitoring the result. In this period, you may experience delays when updating products. We will provide an update when the incident is resolved.

  3. resolved Jun 16, 2026, 05:35 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Major May 28, 2026 Investigating an issue with storefront maybe affected 5m Storefront, Storefront Home Page, Storefront Collection View, Storefront Product View and 10 more

Started May 28, 2026, 07:40 PM UTC· resolved May 28, 2026, 07:46 PM UTC

  1. investigating May 28, 2026, 07:27 PM UTC

    The system is currently experiencing an issue at the API Gateway, resulting in some requests being unable to be processed or responding slowly and unstably.

  2. resolved May 28, 2026, 07:46 PM UTC

    A fix has been implemented and we are monitoring the result. In this period, some functions may repond more slower than usual. We will provide an update when the incident is resolved.

Read the full incident report →

Minor April 21, 2026 Investigating an issue with Admin Dashboard 9m Admin Dashboard, Dashboard Analytics, Product - Collection - Campaign, PrintHub and 2 more

Started Apr 21, 2026, 09:44 AM UTC· resolved Apr 21, 2026, 09:54 AM UTC

  1. investigating Apr 21, 2026, 09:44 AM UTC

    We are investigating Admin Dashboard issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Apr 21, 2026, 09:48 AM UTC

    A fix has been implemented and we are monitoring the result. During this period, the backend dashboard may experience instability. We will provide an update when the incident is resolved.

  3. resolved Apr 21, 2026, 09:54 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Minor April 10, 2026 Investigating an issue with admin dashboard. Product - Collection - Campaign maybe affected 1h 33m Admin Dashboard, Product - Collection - Campaign

Started Apr 10, 2026, 08:42 AM UTC· resolved Apr 10, 2026, 10:15 AM UTC

  1. investigating Apr 10, 2026, 08:42 AM UTC

    We are investigating Product - Collection - Campaign issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. monitoring Apr 10, 2026, 08:47 AM UTC

    A fix has been implemented and we are monitoring the result. In this period, products changes may take longer time to update. We will provide an update when the incident is resolved.

  3. resolved Apr 10, 2026, 10:15 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Major January 10, 2026 Investigating an issue with Api-Gateway 35m Storefront, Storefront Home Page, Storefront Collection View, Storefront Product View and 10 more

Started Jan 10, 2026, 02:25 AM UTC· resolved Jan 10, 2026, 03:00 AM UTC

  1. monitoring Jan 10, 2026, 02:46 AM UTC

    The system has stabilized, and all services are operating normally. We are continuing to monitor the API Gateway closely to ensure stability. Further updates will be provided if necessary.

  2. monitoring Jan 10, 2026, 02:56 AM UTC

    A fix has been implemented and we are monitoring the result. In this period, some functions may repond more slower than usual. We will provide an update when the incident is resolved.

  3. investigating Jan 10, 2026, 03:00 AM UTC

    The system is currently experiencing an issue at the API Gateway, resulting in some requests being unable to be processed or responding slowly and unstably.

Read the full incident report →

Minor December 5, 2025 Investigating an issue with Cloudflare. Some service maybe affected 4m Storefront, Storefront Home Page, Storefront Collection View, Storefront Product View and 10 more

Started Dec 05, 2025, 09:11 AM UTC· resolved Dec 05, 2025, 09:15 AM UTC

  1. investigating Dec 05, 2025, 09:11 AM UTC

    We are investigating storefront issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Dec 05, 2025, 09:12 AM UTC

    We are currently experiencing service disruption due to an ongoing Cloudflare incident (see: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q). A fix is being implemented and we are monitoring the results. During this period, the system and certain features may operate inconsistently or become temporarily unavailable. We will provide further updates once the incident is fully resolved.

  3. resolved Dec 05, 2025, 09:15 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Minor November 18, 2025 Investigating an issue with Cloudflare. Some service maybe affected 3h 55m Storefront, Storefront Home Page, Storefront Collection View, Storefront Product View and 5 more

Started Nov 18, 2025, 11:30 AM UTC· resolved Nov 18, 2025, 03:25 PM UTC

  1. investigating Nov 18, 2025, 12:09 PM UTC

    We are investigating Cloudflare issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. resolved Nov 18, 2025, 03:25 PM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Minor October 16, 2025 An issue has occurred from Third party services. Payment providers maybe affected. 3h 35m Third party services, Payment providers

Started Oct 16, 2025, 04:40 PM UTC· resolved Oct 16, 2025, 08:15 PM UTC

  1. monitoring Oct 16, 2025, 05:16 PM UTC

    An incident has happen on PayPal end. In this period, your customer may not be able to checkout via PayPal gateway. We will provide an update when the incident is resolved.

  2. resolved Oct 16, 2025, 08:15 PM UTC

    The issue has been resolved

Read the full incident report →

Minor October 10, 2025 Investigating an issue with Storefront 30m Storefront, Storefront Home Page, Storefront Collection View, Storefront Product View

Started Oct 10, 2025, 04:18 AM UTC· resolved Oct 10, 2025, 04:48 AM UTC

  1. investigating Oct 10, 2025, 04:41 AM UTC

    We are investigating Storefront issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Oct 10, 2025, 04:48 AM UTC

    A fix has been implemented and we are monitoring the outcome. During this period, some storefront images may not display or may load intermittently. Other storefront functions remain available. We will share another update when the incident is resolved.

Read the full incident report →

Minor October 6, 2025 Investigating an issue with Checkout. Payment Provider maybe affected 18h 52m Checkout, Payment Provider

Started Oct 06, 2025, 02:57 AM UTC· resolved Oct 06, 2025, 09:50 PM UTC

  1. investigating Oct 06, 2025, 02:57 AM UTC

    We are investigating Checkout issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Oct 06, 2025, 03:05 AM UTC

    During this time, buyers checking out via the ShopBase Marketplace payment (SMP) gateway may experience difficulties completing their payments due to an issue on the payment partner’s side. Other payment gateways remain fully operational. We will provide an update once the incident is fully resolved.

  3. resolved Oct 06, 2025, 09:50 PM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Major October 2, 2025 Investigating an issue with Checkout. Fast Checkout maybe affected 53m Checkout, Fast Checkout

Started Oct 02, 2025, 06:52 AM UTC· resolved Oct 02, 2025, 07:45 AM UTC

  1. investigating Oct 02, 2025, 06:55 AM UTC

    We are investigating Fast Checkout issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Oct 02, 2025, 07:28 AM UTC

    A fix has been implemented and we are currently monitoring the result. During this period, stores with Speed Checkout enabled may experience errors. We will provide an update once the incident is fully resolved.

  3. investigating Oct 02, 2025, 07:45 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Minor May 7, 2025 Investigating an issue with Admin Dashboard. Dashboard Analytics maybe affected 5h 40m Admin Dashboard, Dashboard Analytics

Started May 07, 2025, 03:23 AM UTC· resolved May 07, 2025, 09:04 AM UTC

  1. investigating May 07, 2025, 03:23 AM UTC

    We are investigating Dashboard Analytics issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating May 07, 2025, 03:25 AM UTC

    We are implementing a fix and monitoring its results. In this period, stores’ Analytics may take longer time to update. We will provide an update when the incident is resolved.

  3. investigating May 07, 2025, 06:55 AM UTC

    The system has returned to normal operation, and all new data updates are now accurate. We are currently migrating and correcting historical data that may have been affected prior to the incident, to ensure all figures are accurate. We will provide an update when the incident is resolved.

  4. resolved May 07, 2025, 09:04 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Major April 7, 2025 [PrintBase/PlusBase] Investigating an issue related to EU payments. Payments via EU Payments are temporarily unavailable. 2d 12h Checkout, Payment Provider

Started Apr 07, 2025, 10:18 PM UTC· resolved Apr 10, 2025, 10:40 AM UTC

  1. investigating Apr 07, 2025, 10:18 PM UTC

    In this period, payments via EU Payments are temporarily unavailable. Your customers cannot checkout via EU payment methods on PrintBase & PlusBase stores. We will provide an update when EU payment methods is ready to use again.

  2. monitoring Apr 07, 2025, 11:04 PM UTC

    We will provide an update when the incident is resolved.

  3. investigating Apr 10, 2025, 10:40 AM UTC

    The payment method will be temporarily unable to checkout payments. We will notify after the service is live again.

Read the full incident report →

Major April 7, 2025 [ShopBase] Investigating an issue related to ShopBase Payments. Payments via this payment gateway are temporarily unavailable. 2d 19h Checkout, Payment Provider

Started Apr 07, 2025, 10:02 PM UTC· resolved Apr 10, 2025, 05:40 PM UTC

  1. investigating Apr 07, 2025, 10:02 PM UTC

    In this period, payments via ShopBase Payments are temporarily unavailable. Your customers cannot checkout via this payment gateway on ShopBase stores. We will provide an update when ShopBase Payments is ready to use again. Suggestion: Adding a backup payment gateway if available. Activate to PayPal Smart Button to facilitate seamless transactions.

  2. monitoring Apr 07, 2025, 11:25 PM UTC

    We will provide an update when the incident is resolved.

  3. investigating Apr 10, 2025, 05:40 PM UTC

    The payment method will be temporarily unable to checkout payments. We will notify after the service is live again.

Read the full incident report →

Major April 7, 2025 [ShopBase] Investigating an issue related to ShopBase Marketplace Payments (SMP). Payments via this payment gateway is temporarily unavailable. 2d 13h Checkout, Payment Provider

Started Apr 07, 2025, 09:30 PM UTC· resolved Apr 10, 2025, 10:43 AM UTC

  1. investigating Apr 07, 2025, 09:30 PM UTC

    In this period, payments via ShopBase Marketplace Payments (SMP) are temporarily unavailable. Your customers cannot checkout via this payment gateway on ShopBase store. We will provide an update when ShopBase Marketplace Payments (SMP) is ready to use again. Suggestion: Adding a backup payment gateway if available. Activate to PayPal Smart Button to facilitate seamless transactions.

  2. monitoring Apr 07, 2025, 11:25 PM UTC

    We will provide an update when the incident is resolved.

  3. investigating Apr 10, 2025, 10:43 AM UTC

    The payment method will be temporarily unable to checkout payments. We will notify after the service is live again.

Read the full incident report →

Major March 29, 2025 Investigating an issue with Checkout. Payment Provider maybe affected – Checkout, Storefront Checkout Page, Abandoned Checkouts - Email, Payment Provider

Started Mar 29, 2025, 05:16 PM UTC· resolved Mar 29, 2025, 05:16 PM UTC

  1. investigating Mar 29, 2025, 05:16 PM UTC

    Investigating an issue with Checkout. The Klarna payment method is currently unavailable, affecting only PrintBase and PlusBase stores. ShopBase stores are not impacted. We will notify you as soon as the gateway is reopened. At this time, there is no estimated time for reactivation.

Read the full incident report →

Major March 22, 2025 Investigating an issue with storefront. Storefront maybe affected – Storefront, Storefront Home Page, Storefront Collection View, Storefront Product View and 5 more

Started Mar 22, 2025, 05:40 PM UTC· resolved Mar 22, 2025, 05:40 PM UTC

  1. investigating Mar 22, 2025, 05:36 PM UTC

    We are investigating storefront issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. monitoring Mar 22, 2025, 05:40 PM UTC

    A fix has been implemented and we are monitoring the result. We will provide an update when the incident is resolved.

  3. resolved Mar 22, 2025, 05:40 PM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Major March 22, 2025 Investigating an issue with payment provider. Payment maybe affected 30m Checkout, Payment Provider

Started Mar 22, 2025, 02:30 AM UTC· resolved Mar 22, 2025, 03:00 AM UTC

  1. investigating Mar 22, 2025, 02:30 AM UTC

    We are investigating Stripe payment provider issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. monitoring Mar 22, 2025, 03:00 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Major March 16, 2025 Investigating an issue with storefront maybe affected – Storefront, Storefront Home Page, Storefront Collection View, Storefront Product View and 5 more

Started Mar 16, 2025, 07:18 PM UTC· resolved Mar 16, 2025, 07:18 PM UTC

  1. investigating Mar 16, 2025, 07:15 PM UTC

    We are investigating storefront issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. monitoring Mar 16, 2025, 07:18 PM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Minor March 13, 2025 Investigating an issue with Admin Dashboard. PrintHub maybe affected 20m Admin Dashboard, PrintHub

Started Mar 13, 2025, 08:09 AM UTC· resolved Mar 13, 2025, 08:30 AM UTC

  1. investigating Mar 13, 2025, 08:09 AM UTC

    We are investigating Admin Dashboard PrintHub issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Mar 13, 2025, 08:22 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

  3. resolved Mar 13, 2025, 08:30 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Minor March 11, 2025 Incident Resolved Report for Email 18m Checkout, Abandoned Checkouts - Email

Started Mar 11, 2025, 06:48 AM UTC· resolved Mar 11, 2025, 07:06 AM UTC

  1. investigating Mar 11, 2025, 06:48 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

  2. investigating Mar 11, 2025, 07:06 AM UTC

    Email notification service has been temporarily paused. A fix has been implemented, we have switched to a backup provider and we are monitoring the result. During this period, there was a higher chance that emails might land in the spam folder. We will provide an update when the incident is resolved.

Read the full incident report →

Minor March 10, 2025 Investigating an issue with Admin Dashboard. Signin maybe affected 23h 31m Admin Dashboard

Started Mar 10, 2025, 07:35 AM UTC· resolved Mar 11, 2025, 07:06 AM UTC

  1. investigating Mar 10, 2025, 07:35 AM UTC

    We are investigating Admin Dashboard issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Mar 10, 2025, 07:52 AM UTC

    The maintenance has been resolved. Service is operating normally.

  3. investigating Mar 11, 2025, 07:06 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →