ShopBase Outage History

ShopBase is up right now

ShopBase had 9 outages in the last 2 years totaling 25h 21m of downtime — averaging 0.4 incidents per month.

There were 9 ShopBase outages since October 6, 2025 totaling 25h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.shopbasestatus.com

Minor July 24, 2026

Incident Resolved Report for CloudFlare

Detected by Pingoru
Jul 24, 2026, 10:58 AM UTC
Resolved
Jul 24, 2026, 11:10 AM UTC
Duration
12m
Affected: StorefrontStorefront Home PageStorefront Collection ViewStorefront Product ViewStorefront Order DetailStorefront Catalog APIStorefront Product ReviewStorefront Product RecommendationStorefront DomainAdmin DashboardDashboard AnalyticsProduct - Collection - CampaignPrintHubOrder AdminBalance
Timeline · 2 updates
  1. investigating Jul 24, 2026, 11:24 AM UTC

    We are investigating AWS issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Jul 24, 2026, 01:02 PM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Minor July 2, 2026

Investigating an issue with Admin Dashboard. Product maybe affected

Detected by Pingoru
Jul 02, 2026, 02:57 AM UTC
Resolved
Jul 02, 2026, 03:33 AM UTC
Duration
36m
Affected: Admin DashboardProduct - Collection - Campaign
Timeline · 2 updates
  1. investigating Jul 02, 2026, 02:57 AM UTC

    We are investigating Admin Dashboard issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. resolved Jul 02, 2026, 03:33 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Minor June 22, 2026

Investigating an issue with Storefront

Detected by Pingoru
Jun 22, 2026, 09:32 AM UTC
Resolved
Jun 22, 2026, 09:45 AM UTC
Duration
13m
Affected: StorefrontStorefront Home PageStorefront Collection ViewStorefront Product ViewStorefront Order DetailStorefront Catalog APIStorefront Product ReviewStorefront Product RecommendationStorefront Domain
Timeline · 2 updates
  1. investigating Jun 22, 2026, 09:45 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

  2. investigating Jun 22, 2026, 09:51 AM UTC

    We are investigating Storefront issues to understand the full impact and mitigate this problem. More updates to follow shortly.

Read the full incident report →

Major May 28, 2026

Investigating an issue with storefront maybe affected

Detected by Pingoru
May 28, 2026, 07:40 PM UTC
Resolved
May 28, 2026, 07:46 PM UTC
Duration
5m
Affected: StorefrontStorefront Home PageStorefront Collection ViewStorefront Product ViewStorefront Order DetailStorefront Catalog APIStorefront Product ReviewStorefront Product RecommendationStorefront DomainCheckoutStorefront Checkout PageAbandoned Checkouts - EmailPayment ProviderFast Checkout
Timeline · 2 updates
  1. investigating May 28, 2026, 07:40 PM UTC

    storefront down

  2. resolved May 28, 2026, 07:56 PM UTC

    A fix has been implemented and we are monitoring the result. In this period, some functions may repond more slower than usual. We will provide an update when the incident is resolved.

Read the full incident report →

Minor April 21, 2026

Investigating an issue with Admin Dashboard

Detected by Pingoru
Apr 21, 2026, 09:44 AM UTC
Resolved
Apr 21, 2026, 09:54 AM UTC
Duration
9m
Affected: Admin DashboardDashboard AnalyticsProduct - Collection - CampaignPrintHubOrder AdminBalance
Timeline · 3 updates
  1. investigating Apr 21, 2026, 09:44 AM UTC

    We are investigating Admin Dashboard issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Apr 21, 2026, 09:48 AM UTC

    A fix has been implemented and we are monitoring the result. During this period, the backend dashboard may experience instability. We will provide an update when the incident is resolved.

  3. resolved Apr 21, 2026, 09:54 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Minor April 10, 2026

Investigating an issue with admin dashboard. Product - Collection - Campaign maybe affected

Detected by Pingoru
Apr 10, 2026, 08:42 AM UTC
Resolved
Apr 10, 2026, 10:15 AM UTC
Duration
1h 33m
Affected: Admin DashboardProduct - Collection - Campaign
Timeline · 3 updates
  1. investigating Apr 10, 2026, 08:42 AM UTC

    We are investigating Product - Collection - Campaign issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. monitoring Apr 10, 2026, 08:47 AM UTC

    A fix has been implemented and we are monitoring the result. In this period, products changes may take longer time to update. We will provide an update when the incident is resolved.

  3. resolved Apr 10, 2026, 10:15 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Minor December 5, 2025

Investigating an issue with Cloudflare. Some service maybe affected

Detected by Pingoru
Dec 05, 2025, 09:11 AM UTC
Resolved
Dec 05, 2025, 09:15 AM UTC
Duration
4m
Affected: StorefrontStorefront Home PageStorefront Collection ViewStorefront Product ViewStorefront Order DetailStorefront Catalog APIStorefront Product ReviewStorefront Product RecommendationStorefront DomainCheckoutStorefront Checkout PageAbandoned Checkouts - EmailPayment ProviderFast Checkout
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:11 AM UTC

    We are investigating storefront issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Dec 05, 2025, 09:12 AM UTC

    We are currently experiencing service disruption due to an ongoing Cloudflare incident (see: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q). A fix is being implemented and we are monitoring the results. During this period, the system and certain features may operate inconsistently or become temporarily unavailable. We will provide further updates once the incident is fully resolved.

  3. resolved Dec 05, 2025, 09:15 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →

Minor October 16, 2025

An issue has occurred from Third party services. Payment providers maybe affected.

Detected by Pingoru
Oct 16, 2025, 04:40 PM UTC
Resolved
Oct 16, 2025, 08:15 PM UTC
Duration
3h 35m
Affected: Third party servicesPayment providers
Timeline · 2 updates
  1. monitoring Oct 16, 2025, 05:16 PM UTC

    An incident has happen on PayPal end. In this period, your customer may not be able to checkout via PayPal gateway. We will provide an update when the incident is resolved.

  2. resolved Oct 16, 2025, 08:15 PM UTC

    The issue has been resolved

Read the full incident report →

Minor October 6, 2025

Investigating an issue with Checkout. Payment Provider maybe affected

Detected by Pingoru
Oct 06, 2025, 02:57 AM UTC
Resolved
Oct 06, 2025, 09:50 PM UTC
Duration
18h 52m
Affected: CheckoutPayment Provider
Timeline · 3 updates
  1. investigating Oct 06, 2025, 02:57 AM UTC

    We are investigating Checkout issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Oct 06, 2025, 03:05 AM UTC

    During this time, buyers checking out via the ShopBase Marketplace payment (SMP) gateway may experience difficulties completing their payments due to an issue on the payment partner’s side. Other payment gateways remain fully operational. We will provide an update once the incident is fully resolved.

  3. resolved Oct 06, 2025, 09:50 PM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Read the full incident report →