ShopBase incident

[PrintBase/PlusBase] Investigating an issue related to EU payments. Payments via EU Payments are temporarily unavailable.

Resolved after 2 days 12 hours, affecting Checkout and Payment Provider, on April 7, 2025.

investigating Apr 10, 2025, 10:40 AM UTC

The payment method will be temporarily unable to checkout payments. We will notify after the service is live again.

Started: Apr 07, 2025, 10:18 PM UTC
Resolved: Apr 10, 2025, 10:40 AM UTC
Duration: 2d 12h
Detected by Pingoru: Apr 07, 2025, 10:18 PM UTC

Affected components

CheckoutPayment Provider

Update timeline

investigating Apr 07, 2025, 10:18 PM UTC

In this period, payments via EU Payments are temporarily unavailable. Your customers cannot checkout via EU payment methods on PrintBase & PlusBase stores. We will provide an update when EU payment methods is ready to use again.
monitoring Apr 07, 2025, 11:04 PM UTC

We will provide an update when the incident is resolved.
investigating Apr 10, 2025, 10:40 AM UTC

The payment method will be temporarily unable to checkout payments. We will notify after the service is live again.

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