ShopBase incident
[ShopBase] Investigating an issue related to ShopBase Marketplace Payments (SMP). Payments via this payment gateway is temporarily unavailable.
Resolved after 2 days 13 hours, affecting Checkout and Payment Provider, on April 7, 2025.
The payment method will be temporarily unable to checkout payments. We will notify after the service is live again.
Affected components
Update timeline
- investigating Apr 07, 2025, 09:30 PM UTC
In this period, payments via ShopBase Marketplace Payments (SMP) are temporarily unavailable. Your customers cannot checkout via this payment gateway on ShopBase store. We will provide an update when ShopBase Marketplace Payments (SMP) is ready to use again. Suggestion: Adding a backup payment gateway if available. Activate to PayPal Smart Button to facilitate seamless transactions.
- monitoring Apr 07, 2025, 11:25 PM UTC
We will provide an update when the incident is resolved.
- investigating Apr 10, 2025, 10:43 AM UTC
The payment method will be temporarily unable to checkout payments. We will notify after the service is live again.
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