ShopBase incident

Investigating an issue with Checkout. Payment Provider maybe affected

Resolved on March 29, 2025, affecting Checkout and Storefront Checkout Page and 1 more.

investigating Mar 29, 2025, 05:16 PM UTC

Investigating an issue with Checkout. The Klarna payment method is currently unavailable, affecting only PrintBase and PlusBase stores. ShopBase stores are not impacted. We will notify you as soon as the gateway is reopened. At this time, there is no estimated time for reactivation.

Started
Mar 29, 2025, 05:16 PM UTC
Resolved
Mar 29, 2025, 05:16 PM UTC
Duration
–
Detected by Pingoru
Mar 29, 2025, 05:16 PM UTC

Affected components

CheckoutStorefront Checkout PageAbandoned Checkouts - EmailPayment Provider

Update timeline

  1. investigating Mar 29, 2025, 05:16 PM UTC

    Investigating an issue with Checkout. The Klarna payment method is currently unavailable, affecting only PrintBase and PlusBase stores. ShopBase stores are not impacted. We will notify you as soon as the gateway is reopened. At this time, there is no estimated time for reactivation.

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