ShopBase incident
[ShopBase] Investigating an issue related to ShopBase Payments. Payments via this payment gateway are temporarily unavailable.
Resolved after 2 days 19 hours, affecting Checkout and Payment Provider, on April 7, 2025.
The payment method will be temporarily unable to checkout payments. We will notify after the service is live again.
Affected components
Update timeline
- investigating Apr 07, 2025, 10:02 PM UTC
In this period, payments via ShopBase Payments are temporarily unavailable. Your customers cannot checkout via this payment gateway on ShopBase stores. We will provide an update when ShopBase Payments is ready to use again. Suggestion: Adding a backup payment gateway if available. Activate to PayPal Smart Button to facilitate seamless transactions.
- monitoring Apr 07, 2025, 11:25 PM UTC
We will provide an update when the incident is resolved.
- investigating Apr 10, 2025, 05:40 PM UTC
The payment method will be temporarily unable to checkout payments. We will notify after the service is live again.
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