ShopBase incident

Investigating an issue with storefront maybe affected

Major Resolved View vendor source →

ShopBase experienced a major incident on May 28, 2026 affecting Storefront and Storefront Home Page and 1 more component, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 07:40 PM UTC
Resolved
May 28, 2026, 07:46 PM UTC
Duration
5m
Detected by Pingoru
May 28, 2026, 07:40 PM UTC

Affected components

StorefrontStorefront Home PageStorefront Collection ViewStorefront Product ViewStorefront Order DetailStorefront Catalog APIStorefront Product ReviewStorefront Product RecommendationStorefront DomainCheckout

Update timeline

  1. investigating May 28, 2026, 07:40 PM UTC

    storefront down

  2. resolved May 28, 2026, 07:56 PM UTC

    A fix has been implemented and we are monitoring the result. In this period, some functions may repond more slower than usual. We will provide an update when the incident is resolved.