ShopBase incident
Investigating an issue with Checkout. Payment Provider maybe affected
Resolved after 18 hours 52 minutes, affecting Checkout and Payment Provider, on October 6, 2025.
The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.
Affected components
Update timeline
- investigating Oct 06, 2025, 02:57 AM UTC
We are investigating Checkout issues to understand the full impact and mitigate this problem. More updates to follow shortly.
- investigating Oct 06, 2025, 03:05 AM UTC
During this time, buyers checking out via the ShopBase Marketplace payment (SMP) gateway may experience difficulties completing their payments due to an issue on the payment partner’s side. Other payment gateways remain fully operational. We will provide an update once the incident is fully resolved.
- resolved Oct 06, 2025, 09:50 PM UTC
The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.
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