ShopBase incident

Investigating an issue with admin dashboard. Product - Collection - Campaign maybe affected

Minor Resolved View vendor source →
Started
Apr 10, 2026, 08:42 AM UTC
Resolved
Apr 10, 2026, 10:15 AM UTC
Duration
1h 33m
Detected by Pingoru
Apr 10, 2026, 08:42 AM UTC

Affected components

Admin DashboardProduct - Collection - Campaign

Update timeline

  1. investigating Apr 10, 2026, 08:42 AM UTC

    We are investigating Product - Collection - Campaign issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. monitoring Apr 10, 2026, 08:47 AM UTC

    A fix has been implemented and we are monitoring the result. In this period, products changes may take longer time to update. We will provide an update when the incident is resolved.

  3. resolved Apr 10, 2026, 10:15 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Looking to track ShopBase downtime and outages?

Pingoru polls ShopBase's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when ShopBase reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track ShopBase alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring ShopBase for free

5 free monitors · No credit card required