ShopBase incident

Investigating an issue with admin dashboard. Product - Collection - Campaign maybe affected

Minor Resolved View vendor source →

ShopBase experienced a minor incident on April 10, 2026 affecting Admin Dashboard and Product - Collection - Campaign, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 08:42 AM UTC
Resolved
Apr 10, 2026, 10:15 AM UTC
Duration
1h 33m
Detected by Pingoru
Apr 10, 2026, 08:42 AM UTC

Affected components

Admin DashboardProduct - Collection - Campaign

Update timeline

  1. investigating Apr 10, 2026, 08:42 AM UTC

    We are investigating Product - Collection - Campaign issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. monitoring Apr 10, 2026, 08:47 AM UTC

    A fix has been implemented and we are monitoring the result. In this period, products changes may take longer time to update. We will provide an update when the incident is resolved.

  3. resolved Apr 10, 2026, 10:15 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.