Resolved after 18 minutes, affecting Checkout and Abandoned Checkouts - Email, on March 11, 2025.
Email notification service has been temporarily paused. A fix has been implemented, we have switched to a backup provider and we are monitoring the result. During this period, there was a higher chance that emails might land in the spam folder. We will provide an update when the incident is resolved.
Affected components
Update timeline
- investigating Mar 11, 2025, 06:48 AM UTC
The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.
- investigating Mar 11, 2025, 07:06 AM UTC
Email notification service has been temporarily paused. A fix has been implemented, we have switched to a backup provider and we are monitoring the result. During this period, there was a higher chance that emails might land in the spam folder. We will provide an update when the incident is resolved.
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