ShopBase incident

Investigating an issue with Cloudflare. Some service maybe affected

Minor Resolved View vendor source →

ShopBase experienced a minor incident on December 5, 2025 affecting Storefront and Storefront Home Page and 1 more component, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:11 AM UTC
Resolved
Dec 05, 2025, 09:15 AM UTC
Duration
4m
Detected by Pingoru
Dec 05, 2025, 09:11 AM UTC

Affected components

StorefrontStorefront Home PageStorefront Collection ViewStorefront Product ViewStorefront Order DetailStorefront Catalog APIStorefront Product ReviewStorefront Product RecommendationStorefront DomainCheckout

Update timeline

  1. investigating Dec 05, 2025, 09:11 AM UTC

    We are investigating storefront issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Dec 05, 2025, 09:12 AM UTC

    We are currently experiencing service disruption due to an ongoing Cloudflare incident (see: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q). A fix is being implemented and we are monitoring the results. During this period, the system and certain features may operate inconsistently or become temporarily unavailable. We will provide further updates once the incident is fully resolved.

  3. resolved Dec 05, 2025, 09:15 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.