ShopBase is currently experiencing a major incident affecting Storefront and Storefront Home Page and 1 more component, which began 127d ago. The vendor's full update timeline is below.
Affected components
StorefrontStorefront Home PageStorefront Collection ViewStorefront Product ViewStorefront Order DetailStorefront Catalog APIStorefront Product ReviewStorefront Product RecommendationStorefront DomainCheckout
Update timeline
- monitoring Jan 10, 2026, 02:46 AM UTC
The system has stabilized, and all services are operating normally. We are continuing to monitor the API Gateway closely to ensure stability. Further updates will be provided if necessary.
- monitoring Jan 10, 2026, 02:56 AM UTC
A fix has been implemented and we are monitoring the result. In this period, some functions may repond more slower than usual. We will provide an update when the incident is resolved.
- investigating Jan 10, 2026, 03:00 AM UTC
The system is currently experiencing an issue at the API Gateway, resulting in some requests being unable to be processed or responding slowly and unstably.