ShopBase incident
Investigating an issue with Admin Dashboard. Dashboard Analytics maybe affected
Resolved after 5 hours 40 minutes, affecting Admin Dashboard and Dashboard Analytics, on May 7, 2025.
The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.
Affected components
Update timeline
- investigating May 07, 2025, 03:23 AM UTC
We are investigating Dashboard Analytics issues to understand the full impact and mitigate this problem. More updates to follow shortly.
- investigating May 07, 2025, 03:25 AM UTC
We are implementing a fix and monitoring its results. In this period, stores’ Analytics may take longer time to update. We will provide an update when the incident is resolved.
- investigating May 07, 2025, 06:55 AM UTC
The system has returned to normal operation, and all new data updates are now accurate. We are currently migrating and correcting historical data that may have been affected prior to the incident, to ensure all figures are accurate. We will provide an update when the incident is resolved.
- resolved May 07, 2025, 09:04 AM UTC
The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.
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