ShopBase experienced a minor incident on April 21, 2026 affecting Admin Dashboard and Dashboard Analytics and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Admin DashboardDashboard AnalyticsProduct - Collection - CampaignPrintHubOrder AdminBalance
Update timeline
- investigating Apr 21, 2026, 09:44 AM UTC
We are investigating Admin Dashboard issues to understand the full impact and mitigate this problem. More updates to follow shortly.
- investigating Apr 21, 2026, 09:48 AM UTC
A fix has been implemented and we are monitoring the result. During this period, the backend dashboard may experience instability. We will provide an update when the incident is resolved.
- resolved Apr 21, 2026, 09:54 AM UTC
The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.