ShopBase incident

Investigating an issue with Admin Dashboard

Resolved after 9 minutes, affecting Admin Dashboard and Dashboard Analytics and 1 more, on April 21, 2026.

resolved Apr 21, 2026, 09:54 AM UTC

The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Started
Apr 21, 2026, 09:44 AM UTC
Resolved
Apr 21, 2026, 09:54 AM UTC
Duration
9m
Detected by Pingoru
Apr 21, 2026, 09:44 AM UTC

Affected components

Admin DashboardDashboard AnalyticsProduct - Collection - CampaignPrintHubOrder AdminBalance

Update timeline

  1. investigating Apr 21, 2026, 09:44 AM UTC

    We are investigating Admin Dashboard issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Apr 21, 2026, 09:48 AM UTC

    A fix has been implemented and we are monitoring the result. During this period, the backend dashboard may experience instability. We will provide an update when the incident is resolved.

  3. resolved Apr 21, 2026, 09:54 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

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