ServiceTitan experienced a minor incident on August 21, 2025 affecting Contact Center Web Application, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2025, 06:57 PM UTC
We are currently working to address intermittent stability issues that are impacting some Contact Center Pro users where users may not be able to close and classify calls, loading customer pages, spinning wheel. Calls are continuing to connect successfully. Our engineers are currently investigating the cause. We will share updates as soon as they are available. Thank you for your patience!
- monitoring Aug 21, 2025, 07:30 PM UTC
Our engineers have observed our metrics stabilize and all functionality being back to normal. Telephony function remained unaffected and fully operational during this period. We are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Aug 21, 2025, 08:12 PM UTC
This incident has been resolved.