ServiceTitan incident
Phones Pro Outbound Call Issues - Bandwidth Incident
Resolved after 8 hours 25 minutes, affecting Telephony Platform: Outbound Calling, on January 21, 2026.
We have not encountered any further issues with outbound calling since Bandwidth implented their fix around 8:20am pacific time. This incident is resolved.
Affected components
Update timeline
- investigating Jan 21, 2026, 04:13 PM UTC
Phones Pro embedded dialer and Dialpad app users may be currently experiencing issues with outbound calls due to a Bandwidth outage in DFW. Bandwidth has identified the issue and is working on a resolution but there is no current ETA. Any calls made from ST core without the embedded dialer will work. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Jan 21, 2026, 05:38 PM UTC
Regarding the recent issues with the Phones Pro embedded dialer and Dialpad, Bandwidth has implemented a fix for the outage in DFW and is currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Jan 22, 2026, 12:39 AM UTC
We have not encountered any further issues with outbound calling since Bandwidth implented their fix around 8:20am pacific time. This incident is resolved.
Your product runs on more than ServiceTitan
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services