Office Application Service Availability Issue

Update timeline

1. investigating May 29, 2026, 05:56 AM UTC

   We are actively investigating an issue that may be causing a Service Availability Issue. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. investigating May 29, 2026, 06:34 AM UTC

   We are currently investigating an issue with a 3rd party cloud service provider that is impacting ServiceTitan application. We greatly appreciate your patience as we work with our partner to resolve this.

3. identified May 29, 2026, 08:16 AM UTC

   ServiceTitan is currently experiencing application availability issues due to an outage affecting a third-party cloud provider. Our team is actively monitoring the situation and working to mitigate the impact. We will continue to provide updates as more information becomes available.

4. identified May 29, 2026, 11:00 AM UTC

   We continue to experience application availability issues related to the ongoing outage caused by a third-party cloud provider. Our team remains actively engaged with the provider and is working to mitigate the impact as quickly as possible. We appreciate your patience and will continue to share updates as more information becomes available.

5. identified May 29, 2026, 12:02 PM UTC

   There are recovery attempts from the cloud provider. However, Servicetitan application still remains under impact. We will update here when we see improvements of service availability on our side.

6. identified May 29, 2026, 01:24 PM UTC

   Some services have returned to operational status; however, the ServiceTitan application remains under impact due to the ongoing third-party cloud provider outage. Our team is actively working with the provider to mitigate the issue and will provide updates as the situation progresses.

7. monitoring May 29, 2026, 02:11 PM UTC

   Our third-party cloud provider has deployed a fix, and we are seeing services begin to recover. We have also mitigated some of the issues on our end and are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

8. monitoring May 29, 2026, 02:11 PM UTC

   We are continuing to monitor for any further issues.

9. monitoring May 29, 2026, 02:12 PM UTC

   Our third-party cloud provider has deployed a fix, and we are seeing services begin to recover. We have also mitigated some of the issues on our end and are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

10. monitoring May 29, 2026, 03:27 PM UTC

    Service recovery continues to progress following the fix deployed by our third-party cloud provider. We are seeing improved stability across impacted services, and our teams remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed.

11. monitoring May 29, 2026, 07:52 PM UTC

    We are continuing to see improved stability across impacted services, and our teams and third-party cloud provider remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed.

12. resolved May 29, 2026, 09:43 PM UTC

    The issue has been fully resolved, and our third-party cloud provider has confirmed resolution on their end. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!