ServiceTitan Outage History

ServiceTitan is up right now

Pingoru has recorded 52 incidents for ServiceTitan: 33 in the last 12 months and 8 in the last 90 days.

Source: servicetitan.statuspage.io

52incidents recorded
33last 12 months
8last 90 days
3 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking ServiceTitan in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202624 of 720 (1%)
May 2026526 of 744 (4%)
June 202610 of 720 (0%)
July 202623 of 744 (0%)
August 2026210 of 744 (1%)
September 202637 of 720 (1%)
October 202623 of 590 (0%)

Incidents, newest first

Major December 9, 2025 Third-Party Disruption Causing Outbound Call Failures 20m

Started Dec 09, 2025, 04:00 PM UTC· resolved Dec 09, 2025, 04:20 PM UTC

  1. resolved Dec 09, 2025, 05:24 PM UTC

    Retroactive Incident We are reporting a historical service degradation that occurred earlier this morning for PhonesPro customers. Starting at 8:02 AM PST and recovering at approximately 8:20 AM PST, a critical third-party system experienced a service disruption. During this window, PhonesPro users may have experienced intermittent or total failure when attempting to make Outbound (OB) calls. Metrics have since stabilized and the dependency appears to be fully recovered. Current Status & Next Steps The issue was entirely isolated to the third-party provider's side. We have confirmed our services are currently stable. We are actively coordinating with the third-party team to conduct a full post-incident review (PIR) to understand the root cause of the disruption to prevent recurrence.

Read the full incident report →

Minor November 18, 2025 Schedule Engine and Contact Center Pro Voice Assistant - Intermittent Slowness 4h 22m Virtual Voice Agents, Schedule Engine

Started Nov 18, 2025, 02:01 PM UTC· resolved Nov 18, 2025, 06:23 PM UTC

  1. investigating Nov 18, 2025, 02:01 PM UTC

    We are Monitoring issues with Scheduling Pro and the Contact Center Pro Voice Agent due to a widespread third-party outage, which may cause some ServiceTitan users to experience intermittent slowness when accessing these resources. We will update the status page here as soon as more information becomes available. Thank you for your patience!

  2. monitoring Nov 18, 2025, 03:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 18, 2025, 06:00 PM UTC

    Regarding the recent issues with Scheduling Pro and the Contact Center Pro Voice Agent, the necessary actions have been taken, and we believe the underlying cause is resolved. We are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

  4. resolved Nov 18, 2025, 06:23 PM UTC

    We have not seen any further issues with Scheduling Pro and the Contact Center Pro Voice Agent and have confirmed the underlying cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

Read the full incident report →

Notice November 10, 2025 Delayed Call Bubbles 2h 16m Other

Started Nov 10, 2025, 09:15 PM UTC· resolved Nov 10, 2025, 11:31 PM UTC

  1. investigating Nov 10, 2025, 09:15 PM UTC

    We are experiencing degraded performance with Delayed Call Bubbles - Our Engineers are actively working on resolving the issues.

  2. monitoring Nov 10, 2025, 09:49 PM UTC

    We are currently out of impact and actively monitoring the issue!

  3. monitoring Nov 10, 2025, 10:11 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 10, 2025, 11:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 5, 2025 CC Pro Service Interruption 33m Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling, Telephony Platform: Call Queues, Carrier Networks: Local Numbers and 5 more

Started Nov 05, 2025, 06:34 PM UTC· resolved Nov 05, 2025, 07:07 PM UTC

  1. investigating Nov 05, 2025, 06:34 PM UTC

    We are currently experiencing issues with CCPro that we are actively investigating We will update the status page here as soon as more information becomes available. Thank you for your patience!

  2. investigating Nov 05, 2025, 06:35 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 05, 2025, 06:35 PM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 05, 2025, 06:36 PM UTC

    While we are continuing to investigate this issue - Please Turn ON Call Continuity as a workaround

  5. identified Nov 05, 2025, 06:51 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Nov 05, 2025, 06:59 PM UTC

    We have addressed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

  7. resolved Nov 05, 2025, 07:07 PM UTC

    We have not seen any further issues with and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

Read the full incident report →

Major October 29, 2025 Contact Center Pro - Loading Issues 2h 47m Contact Center Web Application

Started Oct 29, 2025, 04:16 PM UTC· resolved Oct 29, 2025, 07:03 PM UTC

  1. investigating Oct 29, 2025, 04:16 PM UTC

    We are currently experiencing issues with Contact Center Pro. Some Contact Center Pro users may encounter issues where the application does not load. Our teams are investigating the issue with extreme urgency. As a precautionary measure, for users currently logged in and successfully receiving/making calls with Contact Center Pro, please do not log out, refresh, or reload the page. We will post updates as soon as possible. Thank you for your patience!

  2. investigating Oct 29, 2025, 04:38 PM UTC

    We are investigating reports of a global incident affecting Microsoft Azure services, which includes Contact Center Pro. For users who are unable to log into Contact Center Pro, please activate Call Continuity from Core ServiceTitan settings. We will continue to post updates as soon as possible. Thank you for your patience!

  3. investigating Oct 29, 2025, 06:11 PM UTC

    We are seeing in an improvement in users being able to log into Contact Center Pro. If you are experiencing improvements, please feel free to deactivate Call Continuity from Core ServiceTitan settings. If you are still experiencing issues logging in, please perform a browser refresh or try incognito. We will continue to post updates as soon as possible. Thank you for your patience!

  4. monitoring Oct 29, 2025, 06:32 PM UTC

    Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

  5. resolved Oct 29, 2025, 07:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025 Contact Center Pro - Intermittent issues affecting Voice Agent calls 2h 41m Virtual Voice Agents

Started Oct 20, 2025, 04:26 PM UTC· resolved Oct 20, 2025, 07:08 PM UTC

  1. identified Oct 20, 2025, 04:26 PM UTC

    We are currently experiencing issues with Voice Agent calls within Contact Center Pro stemming from the current issues with AWS. The ServiceTitan team has identified a solution which will be deployed shortly to resume normal operations

  2. monitoring Oct 20, 2025, 05:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 20, 2025, 07:06 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 20, 2025, 07:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 26, 2025 Payment Processing Issues 3h 5m Payment Processing - Fintech

Started Sep 26, 2025, 09:47 PM UTC· resolved Sep 27, 2025, 12:52 AM UTC

  1. investigating Sep 26, 2025, 09:47 PM UTC

    We are currently experiencing issues with payment processing, so ServiceTitan users may be encountering errors when attempting to process payments such as credit cards. Our engineers and third party processor are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

  2. identified Sep 26, 2025, 10:00 PM UTC

    Our third party processor has identified the cause and is working on a resolution. We are seeing an increased success rate with our payments and recommend retrying any previously failed payments. We will update the status page here as soon as more information becomes available. Thank you for your patience!

  3. monitoring Sep 26, 2025, 10:14 PM UTC

    We are no longer seeing any payment processing failures in our metrics, and our engineers are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

  4. resolved Sep 27, 2025, 12:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 10, 2025 Intermittent Inbound SMS Failures 5h 50m Messaging: SMS Inbound

Started Sep 10, 2025, 08:32 PM UTC· resolved Sep 11, 2025, 02:23 AM UTC

  1. investigating Sep 10, 2025, 08:32 PM UTC

    We are currently experiencing minimal issues with inbound SMS, some ServiceTitan users may not be receiving inbound SMS to local numbers. SMS to toll-free numbers are unaffected. Our SMS provider is currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

  2. identified Sep 10, 2025, 09:43 PM UTC

    Our provider has identified the cause and is working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!

  3. monitoring Sep 10, 2025, 11:47 PM UTC

    Our provider is observing expected inbound messaging behavior, and is monitoring for stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

  4. resolved Sep 11, 2025, 02:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 3, 2025 Investigation of multiple components 3h 12m Office, Messaging: SMS Inbound, Estimates, Other

Started Sep 03, 2025, 04:01 PM UTC· resolved Sep 03, 2025, 07:14 PM UTC

  1. investigating Sep 03, 2025, 04:01 PM UTC

    We are investigating a variety of reported issues such as SMS failures, financing, estimates and invoices and have several of our engineers actively looking into resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!

  2. monitoring Sep 03, 2025, 06:51 PM UTC

    Our engineers believe that they have fixed the underlying cause of our various issues and are currently monitoring for further recurrences. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

  3. resolved Sep 03, 2025, 07:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 3, 2025 Enterprise Hub - Login and Performance Issues 1h 25m

Started Sep 03, 2025, 04:00 PM UTC· resolved Sep 03, 2025, 05:25 PM UTC

  1. resolved Sep 03, 2025, 07:37 PM UTC

    On 09/03/2025 from approximately 09:00AM PST - 09:25AM PST, our teams identified issues that caused login issues and performance degradation on Enterprise Hub. We have fixed the issue, stabilized functionality, and have been monitoring closely for any further issues.

Read the full incident report →

Minor September 3, 2025 Inbound SMS - Delays in processing 4h 42m Messaging: SMS Inbound

Started Sep 03, 2025, 03:03 PM UTC· resolved Sep 03, 2025, 07:45 PM UTC

  1. investigating Sep 03, 2025, 03:03 PM UTC

    We are currently experiencing issues with inbound sms processing, so ServiceTitan users may experience delays in receiving the sms. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

  2. investigating Sep 03, 2025, 06:51 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 03, 2025, 07:14 PM UTC

    Our engineers believe that they have fixed the underlying cause of SMS delays/failures and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

  4. resolved Sep 03, 2025, 07:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 2, 2025 Third Party CDN Issues causing ServiceTitan Performance Issues 3h 37m Office

Started Sep 02, 2025, 05:04 PM UTC· resolved Sep 02, 2025, 08:41 PM UTC

  1. identified Sep 02, 2025, 05:04 PM UTC

    We’re actively working with our third-party provider to resolve a Content Delivery Network (CDN) issue affecting performance for some users in California, Oregon, and Arkansas. We’ll share another update as soon as we have more information from the provider. Thank you for your patience and understanding.

  2. monitoring Sep 02, 2025, 06:28 PM UTC

    Our third-party provider has implemented a fix and we are monitoring the results.

  3. resolved Sep 02, 2025, 08:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 17, 2025 Login Issues - Some Tenants May Be Unable to Login 1h 2m Office

Started Jul 17, 2025, 04:16 PM UTC· resolved Jul 17, 2025, 05:18 PM UTC

  1. identified Jul 17, 2025, 04:16 PM UTC

    We are currently experiencing issues with login, so ServiceTitan users may be unable to access the app. Our engineers have identified the cause and are working on a resolution but there is no current ETA. We will update the status page here as soon as more information becomes available. Thank you for your patience!

  2. monitoring Jul 17, 2025, 04:30 PM UTC

    Regarding the recent issues with login, our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

  3. resolved Jul 17, 2025, 05:18 PM UTC

    We have not seen any further issues with login and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

Read the full incident report →

Major June 18, 2025 Enterprise Hub Login Issues 51m Enterprise Hub

Started Jun 18, 2025, 05:56 PM UTC· resolved Jun 18, 2025, 06:47 PM UTC

  1. investigating Jun 18, 2025, 05:56 PM UTC

    Some ServiceTitan users may be experiencing issues with logging into Enterprise Hub. We advise that users already logged in not attempt to refresh or log out. Our engineers are currently investigating the cause and looking for a resolution. Thank you for your patience!

  2. monitoring Jun 18, 2025, 06:10 PM UTC

    Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

  3. resolved Jun 18, 2025, 06:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 14, 2025 Contact Center Pro - Some users may encounter degraded call functionality 7h 36m Other

Started May 14, 2025, 08:42 PM UTC· resolved May 15, 2025, 04:19 AM UTC

  1. investigating May 14, 2025, 08:42 PM UTC

    We are currently experiencing issues with Contact Center Pro, so some CCPro users may be unable to receive calls, and workflows may be missing. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

  2. identified May 14, 2025, 09:02 PM UTC

    Our engineers have identified the cause and are working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!

  3. monitoring May 14, 2025, 09:39 PM UTC

    Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. Thank you for your patience!

  4. resolved May 15, 2025, 04:19 AM UTC

    This incident has been resolved.

Read the full incident report →