ServiceTitan Outage History

ServiceTitan had 31 outages in the last 2 years totaling 51h 32m of downtime — averaging 1.3 incidents per month.

There were 31 ServiceTitan outages since August 23, 2024 totaling 51h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://servicetitan.statuspage.io

Major July 17, 2025

Login Issues - Some Tenants May Be Unable to Login

Detected by Pingoru: Jul 17, 2025, 04:16 PM UTC
Resolved: Jul 17, 2025, 05:18 PM UTC
Duration: 1h 2m

Affected: Office

Timeline · 3 updates

identified Jul 17, 2025, 04:16 PM UTC

We are currently experiencing issues with login, so ServiceTitan users may be unable to access the app. Our engineers have identified the cause and are working on a resolution but there is no current ETA. We will update the status page here as soon as more information becomes available. Thank you for your patience!
monitoring Jul 17, 2025, 04:30 PM UTC

Regarding the recent issues with login, our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
resolved Jul 17, 2025, 05:18 PM UTC

We have not seen any further issues with login and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

Read the full incident report →

Major June 18, 2025

Enterprise Hub Login Issues

Detected by Pingoru: Jun 18, 2025, 05:56 PM UTC
Resolved: Jun 18, 2025, 06:47 PM UTC
Duration: 51m

Affected: Enterprise Hub

Timeline · 3 updates

investigating Jun 18, 2025, 05:56 PM UTC

Some ServiceTitan users may be experiencing issues with logging into Enterprise Hub. We advise that users already logged in not attempt to refresh or log out. Our engineers are currently investigating the cause and looking for a resolution. Thank you for your patience!
monitoring Jun 18, 2025, 06:10 PM UTC

Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
resolved Jun 18, 2025, 06:47 PM UTC

This incident has been resolved.

Read the full incident report →

Major May 14, 2025

Contact Center Pro - Some users may encounter degraded call functionality

Detected by Pingoru: May 14, 2025, 08:42 PM UTC
Resolved: May 15, 2025, 04:19 AM UTC
Duration: 7h 36m

Affected: Other

Timeline · 4 updates

investigating May 14, 2025, 08:42 PM UTC

We are currently experiencing issues with Contact Center Pro, so some CCPro users may be unable to receive calls, and workflows may be missing. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
identified May 14, 2025, 09:02 PM UTC

Our engineers have identified the cause and are working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
monitoring May 14, 2025, 09:39 PM UTC

Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. Thank you for your patience!
resolved May 15, 2025, 04:19 AM UTC

This incident has been resolved.

Read the full incident report →

Minor December 13, 2024

Intermittent Performance Issues

Detected by Pingoru: Dec 13, 2024, 02:00 PM UTC
Resolved: Dec 13, 2024, 08:36 PM UTC
Duration: 6h 35m

Affected: Office

Timeline · 3 updates

investigating Dec 13, 2024, 04:07 PM UTC

We have been experiencing intermittent performance issues in which users may encounter "Action Cancelled" or 503 errors. Our engineers are currently working on steps towards resolution. In the meantime, please try refreshing the page once an error is encountered. We will update the status page here as soon as more information becomes available. Thank you for your patience!
monitoring Dec 13, 2024, 07:44 PM UTC

Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
resolved Dec 13, 2024, 08:36 PM UTC

This incident has been resolved.

Read the full incident report →

Critical September 26, 2024

Performance Issues - 500 Errors

Detected by Pingoru: Sep 26, 2024, 02:01 PM UTC
Resolved: Sep 26, 2024, 08:41 PM UTC
Duration: 6h 40m

Affected: OfficeMobile App

Timeline · 4 updates

investigating Sep 26, 2024, 02:01 PM UTC

We are currently experiencing some performance issues, in which ServiceTitan users may be receiving 500 errors and be unable to perform multiple actions. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
investigating Sep 26, 2024, 03:55 PM UTC

We are seeing improvements on both the Office side and Mobile App, but the ability to use forms will not be functional. Our engineers are continuing to investigate and work on a full resolution.
monitoring Sep 26, 2024, 05:10 PM UTC

Regarding our performance issues on Office and Mobile, our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. Forms functionality is back as well. Thank you for your patience!
resolved Sep 26, 2024, 08:41 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 23, 2024

Maps issues in Dispatch with latest version of Chrome

Detected by Pingoru: Aug 23, 2024, 05:09 PM UTC
Resolved: Aug 24, 2024, 09:55 PM UTC
Duration: 1d 4h

Affected: Dispatch

Timeline · 2 updates

investigating Aug 23, 2024, 05:09 PM UTC

We are investigating an issue where customers on Chrome Version 128 are experiencing issues with Maps loading. We advise not updating to the latest version of Chrome until this issue has been resolved.
resolved Aug 24, 2024, 09:55 PM UTC

Maps are now loading properly on all versions of Chrome, including Chrome Version 128. This incident has been resolved.

Read the full incident report →