ServiceTitan is currently experiencing a critical incident affecting Virtual Voice Agents, which began 2h ago. The vendor's full update timeline is below.
Affected components
Virtual Voice Agents
Update timeline
- investigating May 21, 2026, 02:55 PM UTC
"We are currently investigating an issue with a 3rd party service provider that is impacting Voice Agent services and users may experience intermittent call connectivity issues when attempting to reach the Voice Agent. Non-Voice Agent calls are not impacted. We greatly appreciate your patience as we work with our partner to resolve this."
- identified May 21, 2026, 04:57 PM UTC
Our 3rd party provider has identified the root cause of the issue impacting Voice Agent and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.