Resolved after 3 hours 47 minutes, affecting Virtual Voice Agents, on May 21, 2026.
The issue impacting our Voice Agent Feature has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Affected components
Update timeline
- investigating May 21, 2026, 02:55 PM UTC
"We are currently investigating an issue with a 3rd party service provider that is impacting Voice Agent services and users may experience intermittent call connectivity issues when attempting to reach the Voice Agent. Non-Voice Agent calls are not impacted. We greatly appreciate your patience as we work with our partner to resolve this."
- identified May 21, 2026, 04:57 PM UTC
Our 3rd party provider has identified the root cause of the issue impacting Voice Agent and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.
- monitoring May 21, 2026, 06:21 PM UTC
Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent Feature, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
- resolved May 21, 2026, 06:43 PM UTC
The issue impacting our Voice Agent Feature has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
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