[Phones Pro] 3rd Party Service Availability Issue

Update timeline

1. investigating Sep 01, 2026, 05:02 PM UTC

   We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. In the meantime Please enable Call call continuity for inbound calls and use click-to-call for outbound calls. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.

2. identified Sep 01, 2026, 07:14 PM UTC

   Our 3rd party provider has identified the root cause of the issue impacting Phones Pro and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.

3. monitoring Sep 01, 2026, 07:57 PM UTC

   Our 3rd party provider has deployed a fix for the issue impacting Phones Pro, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Call Continuity can now be disabled as well. Thank you for your understanding & support.

4. resolved Sep 01, 2026, 08:29 PM UTC

   The issue impacting Phones Pro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!