Resolved after 1 hour 44 minutes, affecting Telephony Platform: Inbound Calling, on July 27, 2026.
The call routing issue impacting CCPRO has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Affected components
Update timeline
- investigating Jul 27, 2026, 05:37 PM UTC
We are actively investigating an issue that may be causing an issue routing calls to their desired workflows. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.
- investigating Jul 27, 2026, 06:05 PM UTC
As we actively investigate this issue that may have unassigned some phone numbers from their call workflows. Please check your Workflows settings now and confirm each number is still assigned to its intended workflow. Reassign numbers to restore call routing immediately. We greatly appreciate your continued patience & understanding as we work towards a resolution.
- monitoring Jul 27, 2026, 07:06 PM UTC
We have addressed the issue impacting CCPro Call Routing and are currently monitoring the system We greatly appreciate your continued patience & understanding.
- resolved Jul 27, 2026, 07:21 PM UTC
The call routing issue impacting CCPRO has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
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