ServiceTitan experienced a critical incident on January 22, 2026 affecting Office, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 22, 2026, 02:34 PM UTC
We are currently experiencing slowness with ServiceTitan, so users may be unable to log in. Our engineers have identified the cause and are working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- identified Jan 22, 2026, 02:58 PM UTC
We have identified the issue and are observing improvements. ServiceTitan users should now experience enhanced overall performance. We appreciate your understanding!
- monitoring Jan 22, 2026, 03:10 PM UTC
Our engineers have implemented a fix and are continuing to closely monitor the system as performance improves. ServiceTitan users should see ongoing performance improvements. We will provide further updates once the issue is fully resolved.
- resolved Jan 22, 2026, 03:41 PM UTC
The issue has been resolved, and ServiceTitan system performance has returned to normal levels. All services are operating as expected, and we will continue standard monitoring to ensure continued stability.