ServiceTitan experienced a major incident on February 24, 2026 affecting Job Booking, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 24, 2026, 09:05 PM UTC
We have identified an issue affecting Job Booking and are actively working on a resolution.
- identified Feb 24, 2026, 09:09 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 24, 2026, 09:14 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 24, 2026, 10:14 PM UTC
We have addressed the underlying cause of the issue and are currently monitoring the system to ensure stability. We will update this status page once a full resolution is confirmed. We advise all users to perform a hard refresh and clear their browser cache. If you continue to experience issues after doing so, please reach out to our Support team for further assistance. We appreciate your patience as we work to fully resolve this issue!
- resolved Feb 24, 2026, 10:24 PM UTC
Our engineering team has completed monitoring and confirmed that the underlying issue impacting Job Booking has been successfully resolved. Normal functionality has been restored for all customers. If you still encounter any further difficulties, please contact our Support team. We apologize for the inconvenience and appreciate your patience!