Resolved after 1 hour 11 minutes, affecting Telephony Platform: Inbound Calling and Telephony Platform: Outbound Calling and 1 more, on February 25, 2026.
We have not seen any further issues with CCPRO and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!
Affected components
Update timeline
- investigating Feb 25, 2026, 03:54 PM UTC
Contact Center Pro is experiencing issues with inbound and outbound calls. We are urgently investigating and will update you when a fix has been identified. In the meantime if you are experiencing issues with calls connecting, please use Call Continuity to keep your phones running smoothly as we work towards a resolution. Ref: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure
- investigating Feb 25, 2026, 04:17 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 25, 2026, 04:50 PM UTC
Contact Center Pro has now recovered and We are currently monitoring the system for stability.Please turn off call continuity if you had enabled it: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure Users should also refresh their application status in the upper right corner.
- monitoring Feb 25, 2026, 04:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 25, 2026, 05:06 PM UTC
We have not seen any further issues with CCPRO and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!
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